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Job description

*VISIT https://www.kilmartin.org/visitor-experience-assistants TO APPLY FOR THIS JOB*

Kilmartin Museum is recruiting Visitor Experience Assistants to provide a warm, friendly welcome to visitors to our fabulous new Museum! The Visitor Experience team will provide information about the Museum and Kilmartin Glen’s archaeology, take bookings, sell tickets and retail merchandise, ensuring that each visitor has an enjoyable and memorable visit. VE Assistants will contribute to achieving the Museum’s self-generated income targets.

There are various contracts available, with hours to be confirmed. All posts may include weekends on a rota basis and occasional evenings, as required. Holiday entitlement is 30 days per annum pro rata.

This is a seasonal role.

Visitor Experience Assistants will report to the Visitor Experience Manger.

Tasks

• Providing a friendly, knowledgeable welcome for all visitors to the Museum at

the reception point

• Responding to telephone and email enquiries

• Provision of high quality, up-to-date information about the Museum and its

services, Kilmartin Glen’s archaeology and other local information

• Operating and actively promoting ticket sales, Gift Aid and bookings to the

museum and events

• Operating onsite and e-selling sales of the KM retail offering

• Assisting with stock purchase and stock control

• Ensuring the site is well presented at all times including light housekeeping duties

• Ensuring physical security of the artefact collections, and the Museum building

• Opening and locking procedures

• Occasional out of hours alarm callout duties

• Operation of the front of house ‘archaeological finds identification’ service

• Assisting with marketing of the museum including social media

• Working towards and achieving weekly targets

• Adhering to all financial procedures

• Adhering to the dress code

Person Specification

Essential Requirements

• Demonstrable experience of delivering excellent customer service

• Proven record of excellent IT skills including Microsoft Office and email systems

• The ability to offer first class customer service to visitors and service users

• Interest in local archaeology and Kilmartin Museum

• Excellent verbal communication skills and good telephone manner

• Excellent written communication skills

• Good numeracy skills

• Cash-handling experience

• Ability to prioritise multiple tasks and work flexibly to manage time effectively and meet deadlines

• Ability to deal with confidential matters discreetly and reliably.

Desirable Requirements

• Demonstrable experience in a similar role

• Retail experience

• Interest in books and artist-made products

• Experience of social media

• Experience of working with volunteers

• Current and valid driver’s licence.

*VISIT https://www.kilmartin.org/visitor-experience-assistants TO APPLY FOR THIS JOB*

Job Types: Part-time, Fixed term contract

Salary: £11.00 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Kilmartin, PA31 8RQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 21/05/2023
Expected start date: 12/06/2023