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As a Visitor assistant you’ll thrive on being part of our front of house team, providing outstanding customer care to our visitors.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a visitor assistant, you will bring to the role:

• You will be confident in delivering tours to our visitors.
• Be capable of working as part of a team or of your own initiative.
• Have an interest in the work of museums and galleries.
• Be flexible in your work hours with some late nights and bank holidays work.
• Have a car as Lotherton is not on any public transport route.

About the role

Duties will include dealing with enquiries, event booking, premises security, helping in delivering school workshop, participation in special events and cleaning.

As our next visitor assistant, you’ll help our various schools, community groups and 100 000 + visitors a year to make the most of their visit, enjoy the history of the Hall, its collections and conserve it for future generations.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online. Please *complete the online application form/*upload your CV and complete a personal statement of no more than 500 words

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Laurence Waterhouse, Lotherton Hall Site Development officer, email [email protected].

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is an Inclusive employer, ranked 70 on the Stonewall top 100 employers 2023 list. We are also an Age friendly employer, a Mindful employer and a Disability Confident leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job Purpose

To provide a safe, easily accessible and friendly environment for all users ensuring they enjoy their visit learning about the site and collections.

Responsibilities

• To be reasonable, polite and courteous with all users, providing information on the service’s sites, collections and activities, interpreting and demonstrating exhibits as necessary.
• To carry out proactive reception and sales duties (including cash handling).
• To be responsible for carrying out security procedures for the site, collections and shop within agreed guidelines.
• To assist the Learning & Access Officers in the provision of learning activities such as family workshops, school visits and guided tours.
• To ensure the Site is clean, tidy and safe, participating in installing exhibitions, display maintenance as directed by Collections staff and ensuring public information points are appropriately stocked.
• To assist with the preparation and support of conferences, functions and events including evening working.
• To report any changes in the standard environmental conditions (humidity, lighting etc) of public areas to appropriate technical or collections staff.
• To participate in briefing sessions to develop skills and knowledge pertinent to the post.
• To ensure that dress and personal appearance presents the highest standard.
• To present a positive image of the Service at all times and to assist in the promotion of Leeds Museums & Galleries through promotional and learning activities and events.
• To be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers.
• Achieve recognised Health & Safety qualification specific to job need.
• Carry out risk assessment and implement safe systems of work as required.
• To promote and apply consistently the principles of Leeds City Council Equal Opportunities Policies both with colleagues and members of the public to ensure fair and equal access to services and opportunities.
• To undertake any other duties as commensurate with the grade.

Essential Requirements

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills

• Good interpersonal and communication skills (written and verbal).
• Ability to work effectively as part of a team or alone without regular supervision.
• Ability to communicate with a wide range of people individually, in groups at all appropriate levels.
• Ability to deal with the public in a polite, friendly & helpful manner even in difficult circumstances.

Knowledge/qualifications

• Knowledge of the requirements of the Health & Safety and Equalities legislation

Experience

• Experience of working in a customer facing role- engaging with the public.
• Experience of cash handling and maintaining accurate financial and statistical records.
• Experience of following security procedures.
• Experience of maintaining direct contact with customers through day-to-day involvement with service delivery and promotion.

Behavioural and other related characteristics

• Willing to abide by the Council’s Equal Opportunities Policy in the duties of the post, and as an employee of the Council.
• Willing to carry out all duties having regard to an employee’s responsibility under the Council’s Health and Safety Policies.
• Self-motivated with the ability to use own initiative.
• Desire and commitment to continuous professional development and a willingness to continue own training.
• Demonstrate an interest in the work of Leeds City Council Museums & Galleries.

Desirable Requirements

It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge/qualifications

• Knowledge of good practice in visitor services.
• Knowledge of a range of ICT applications including Microsoft Office.

Experience

• Experience of basic object handling and care.

Behavioural And Other Related Characteristics

• Flexible approach to working hours.