Visitor Assistant Nottingham, England
Job description
Visitor Assistant
About the Role - Organisation: Nottingham City Council
Salary: £21,189 per annum rising to £21,575 per annumon first year of anniversary – pro rata for part time (subject to satisfactory completion of probation period)
Working Hours & Contract: Permanent – Annualised Hours – From approximately 5 - 35 hours per week
Location: Nottingham Castle, Wollaton Hall & Deer Park, Newstead Abbey
Closing date: 16th June 2023
Interview dates: TBC
Are you an individual who has enthusiasm and interest in museums and galleries and awareness of the tourism industry? Do you have experience providing outstanding customer service? If so, come and join the organisation with a world of wonder on our doorstep.
We are pleased to announce we are re-opening Nottingham Castle, and as part of this great news, we have a fantastic opportunity to hire a Visitor Assistant.
At Nottingham City Council, you will be expected to demonstrate our core behaviours, linked to four themes; Individual Leadership: by putting our citizens and customers first, delivering against your objectives, helping to set direction, and putting forward ideas for improvements; Equality Diversity & Inclusion: by ensuring we consider the needs of all NCC citizens in our work, show respect for others, upholding and adhering to the Council’s Code of Conduct; Change & Innovation: by being creative, delivering change when needed, sharing problems, and helping to bring forward suggestions for improvements; Collaboration: by working well with others, identifying the needs of colleagues and others to deliver great services and by being a good communicator who works well with a range of audiences.
The successful candidate will provide a warm welcome, actively engage and deliver outstanding customer service to all visitors at our Heritage Sites. The role will involve maximising visitor’s enjoyment of our facilities, optimise opportunities to generate additional income and ensure that the site and assets are safe and secure at all times. The Visitor Assistant will provide a welcoming, friendly service at all times. The successful candidate will provide a vibrant and interesting Museums and Galleries service by proactively promoting, delivering and supporting others, which includes costumed/guided tours, talks and activities and special events. The post holder will carry out regular activities that keep the site running smoothly, such as opening and locking the site as required, operation of the cash register and handle/reconcile cash, cheques, credit cards.
PERSON SPECIFICATION:
· An interest and enthusiasm for museums and galleries and awareness of tourism industry and ability to convey this to customers, colleagues through your excellent customer service and interpersonal skills
· An eye for detail and quality standards and an ability to ensure others maintain them
· Previous experience of working within a heritage retail or customer service environment delivering activities to meet customer needs including cash handling and tills
· Able to fully undertake all aspects of this varied role and work under pressure.
· To be physically fit, able to work on feet all day, and to work in a diverse range of places including, shops, cafes, caves, museums, roofs and outdoors
· Able to work across all museum sites –including evening, weekends and bank holidays
Why Us? Our Rewards and Benefits
There has never been a better time to join Nottingham City Council. Known for inclusivity and innovation, we have also won a host of Employee Benefits Awards, are a leading employer of Apprentices and we are continually working around the clock to deliver high quality services for Nottingham’s citizens, visitors, and investors.
In addition to working within a great team and a competitive salary you will have access to:
- 25 days annual leave (rising to 32 days after 5 years service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – work life balance plan just for you
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
For a full list of the benefits offered to you as a Nottingham City Council employee you can find them on our Job Opportunities page.
We particularly want to hear from you if you are from the Black, Asian and Minority Ethnic community, identify within the Lesbian, Gay, Bisexual and Transgender community (LGBT) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
Nottingham City Council are committed to equality, diversity and inclusion and we are striving to have a reflective workforce of the citizens we serve. As a result of our commitment, we anonymise all applications to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
Further Information
For an informal conversation or for further information regarding the role, please contact Rachel James, Email: [email protected]
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.
TO APPLY – Please visit our website via the Job Opportunities page and apply: www.nottinghamcity.gov.uk/information-for-residents/job-opportunities
Job Types: Full-time, Part-time, Permanent
Salary: £21,968.00-£22,777.00 per year
Benefits:
- Company pension
- Employee discount
Work Location: In person
