Customer Service Advisor - Saturday Evenings Swindon, Wiltshire, South West England, England
Job description
Job Specifics
Location: 3 Stanton Court, Stirling Road, South Marston Business Park, Swindon, Wiltshire, SN3 4YH
Hours: Alternating Saturday: 6pm - 12am/Wednesday 6pm - 12am
Age: 18+
Pay: £11.60 per hour / £22,620 pro rata (37.5hrs)
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell eCommerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage. We have offices in Bracknell, Crowthorne and Swindon.
What We Want
We work with takeaways who require round the clock support, and whose busiest periods are the afternoons, evenings and weekends. To improve our service, we are looking to expand on our current support team to provide help to our clients when the office is busier or would normally be closed. We are looking for a friendly, responsible and reliable individual who can work independently and in a small team. A drivers licence and own car will be necessary due to location and public transport availability during the required shifts.
About The Role
Working with at least one other member of staff, you will be providing support to our clients (restaurants) and their customers through means of telephone, email and live chat. Full training will be given, but prior office based experience is essential.
Main Responsibilities
- Notifying restaurants by telephone with outstanding orders.
- Helping customers order their meal via live chat.
- Provide customer service for clients calling into the office.
- Performing general administration duties.
Required Skills & Attributes
- Patient.
- Ability to multitask in a fast-paced environment.
- Proactive.
- Good with computers.
- Extremely diligent.
- Polite telephone manner.
- Confident personality.
- Excellent written and communication skills.
- Reliable.
Required Education
Minimum of 7 GCSEs, with A-C grades in Maths and English.
What we offer
- Competitive salary with opportunity for growth.
- 31 paid holiday days (includes Bank Holidays).
- Birthday day off.
- Staff discounts at our other brands (including a coffee shop).
- Free soft drinks, coffee, tea, and fruit.
- Free on-site parking.
- State of the art offices.
- Paid volunteering days.
- Birthday gift allowance.
- Pension plan for eligible candidates.
- Loyalty rewards for time spent with ZPos Ltd.
Job Type: Permanent
Salary: £11.60 per hour
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Weekend availability
Work Location: One location
