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Job description

Job Title: Visit Centre Worker

Location: HMP Fosse Way

Salary: £10.42 per Hour

Responsible To: POPS’ Family Service Manager

Hours: 33 Hours per Week (Monday – Sunday daytime hours on shift patten/ rota basis)

About POPS:

POPS (Partners of Prisoners & Families support Group) is a Charity set up to support the loved ones of those in prison and on community sentence. The Charity was founded by prisoners’ families in 1988, we currently provide Family Support services in 14 prisons across the Northwest and Yorkshire.

We have recently partnered with SERCO, who have been commissioned by HMPPS to manage the newly built prison, HMP Fosse Way, in Leicester.

POPS is contracted by Serco to provide family & relationship support to those visiting a loved one at HMP Fosse Way

This is an exciting time to become involved in the delivery and development of our Family Service as at HMP Fosse Way, we are looking for people who can demonstrate a commitment to the ethos of our organisation to join and be a part of our new POPS team. Training for the role will be given.

POPS values diversity. We welcome and encourage job applications from people from diverse backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates.

PURPOSE OF THE POST

Based primary in the prison visit centre, the focus of the role is to work as part of a team to create a welcoming environment, meet and greet visitors. The post holder will provide information, practical advice and guidance and emotional support to visitors where necessary.

MAIN TASKS

• Meet and greet all visitors to the establishment.
• Ensure a friendly and welcoming environment for visitors.
• Provide practical and emotional support to visitors where required.
• To maintain confidentiality and security of information
• Update notice boards and information stands with relevant information of relevance as directed.
• Carry out administrative tasks in respect of booking in visitors, including check visitor ID documentation where required.
• Liaison with prison staff, including visits and security staff to ensure close co-operation in the smooth and efficient reception for of visitors to the prison.
• Update POPS’ in house case management system where required.
• Serve hot and cold drinks to visitors from the visit centre café if required.
• Assist with arrangement and delivery of Family Forums when required.
• Comply with POPS and Prison policies and procedures, including Security, Health and Safety and Safeguarding
• Participate in training relevant to the post.
• Undertake any other relevant duties as requested by POPS’ Family Service Manager
• Flexible approach to the role, including working weekdays and weekends on a rota basis.

Job Type: Part-time
Part-time hours: 33 per week

Salary: £10.42 per hour

Benefits:

• Company pension

Schedule:

• Weekend availability

Ability to commute/relocate:

• Leicestershire, LE8 4TN: reliably commute or plan to relocate before starting work (required)

Work Location: One location