Visa Centre Agent - Paris (Bilingual) Paris
Job description
At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travelers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.TLScontact Paris is looking for a full-time bilingual Visa Centre Agent in Paris starting asap (flexible).The Visa Centre Agent is in charge of handling face-to-face visa applications.Your Key Responsibilities will be:Handling day-to-day Visa Applications in line with our Client processes :- Greeting Visa applicants and answering their questions- Explaining each step of the Visa application process & guiding visa applicants- Completing Visa applications completion through our online system- Collecting bio-metric data (picture & finger-print)Proposing & selling Added Value Services (AVS) to our Visa applicants according to their needs (courier services, premium services etc…)Providing a first-class service and a positive customer experienceFlagging to Management situations or issues that may give rise to concernSupporting continuous improvement initiatives within the Visa centreEssential Requirements:Languages: Fluent both in English and French, another language would be a plusExperience in a face-to-face customer service roleWorking in a fast-paced and at times highly pressured environmentExperience in an international environmentWhat we offer :Salary: 2 200 EUR monthly/grossSales bonus based on collective team performance: up to 15% of the monthly gross salaryLunch vouchers : 50% of 9€ covered by the company (Swile card)Company insurance (Vivinter), 75% covered by the company50% of transportation reimbursementA diverse and multicultural environment within a global organizationRecruitment steps :If your application matches the requirements above, you will be contacted by our HR Generalist for a first conversation (within 2 weeks max). When successful, you will be invited for a face-to-face interview with the Centre Manager in the Visa Centre in Paris 9.Job Types: Permanent, Full-timeSalary: 2,200.00€ per monthApplication Question(s):In 3 sentences (max), what is your main motivation for this position?Experience:customer service: 1 year (Preferred)Language:Français (Required)Anglais (Required)Work Location: In person
