Virtual Preparation Specialist - Manchester (office based)

Virtual Preparation Specialist - Manchester (office based) Nottingham, England

Tesla
Full Time Nottingham, England 21000 - 30000 GBP ANNUAL Today
Job description

What to Expect

Are you looking for a new challenge and want to develop yourself every day? This is your opportunity, because we are looking for experienced Virtual Preparation Specialists to be part of a brand-new Virtual Service team! If excellent customer service comes naturally to you and you're willing to make history with us, then you'll be a perfect fit for our team.

What You’ll Do
  • Work through customer concerns on our own digital platforms and ensure first-class and individual service
  • You prepare online customer appointments for our service centres to enable our customers to make contactless deliveries on site
  • Communicate with the customer via SMS, email and if necessary, by phone for where required
  • By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support
  • You work closely with the workshop and the virtual team to ensure an efficient and seamless service for our customers' vehicles
  • Ensure optimal customer experience and best possible customer satisfaction


What You’ll Bring
  • Ability to thrive in a team-based environment and achieve common goals
  • Willingness to learn new and innovative automotive technologies to further develop in role
  • Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
  • Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
  • Basic understanding of automotive techniques related to vehicle repair
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Able to communicate, read, and write effectively in the English language, and other local languages if required
  • Strong knowledge of MS Office

We offer:

  • A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.
  • The chance to work with innovative technology, advanced tools, and software.
  • Ongoing training and development to help you grow your skills and career.
  • A competitive compensation and benefits package.
  • A safe, clean, and fun work environment.

Join the mission. Apply today.

Virtual Preparation Specialist - Manchester (office based)
Tesla

www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
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