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Description

AXA-Global Healthcare is going Remote!

We’re recruiting Virtual International Customer Service Representatives to join us on a full-time, remote basis. This is a fantastic opportunity to be a trail blazer by supporting customers around the world with their medical claims journey.

Our ambition is to double in size over the next 3 years and we’re committed to supporting a new vision that truly aligns our future with our customers. We aim to become a bigger player in the global marketplace and as such, are placing people and culture at the core of our ambitions.

Salary: Starting at £21,450 + 20% Shift Allowance of £4,290 + Company Bonus.

This will increase incrementally to £24,450 + 20% Shift Allowance of £4,890 over a 24-month period as you progress. What you’ll be doing:

• Ensuring the delivery of excellent customer service by providing relevant, detailed and accurate information to every customer.
• Using your initiative and the information tools available to provide the best outcome for our customers.
• Answering calls whilst adhering to standard response times.
• Ensuring accurate and timely completion of documentation and follow up of cases.
• Remaining calm in the face of challenge to effectively help our customers when they need us the most.

Working Hours & Shift Pattern:

Our shift patterns are designed to offer 24/7 support to our customers and involve a blend of day shifts, night shifts and weekends that support today’s varied lifestyles and will also earn you 20% shift allowance in addition to basic pay. As an example, our shifts typically cover 7.5 hours or 8 hours per day starting at the following times:

• Early Shift – starting between 6.00am – 8.00am
• Core Shift – starting between 8.00am -10.30am
• Late Shift – starting between 12.00pm – 2.30pm
• Night Shift – starting at 10pm

Induction & Training:

Induction Date: Monday 17th April 2023

To help you settle into the team you will be attending a 10-week training and coaching programme, delivered by specialists to set you up for success in your new role. This will take place virtually, but it should be noted that during this time your working hours will be Mon-Fri, 9am - 5pm. We thrive on engagement and have in person touch-points annually. We hope you would make every effort to attend.

Qualifications

• Minimum 1 year Customer Service experience working in a remote environment.
• Able to provide an uninterrupted network connection (consistent speed throughout the day) of at least 15 Mbps download speed.
• Previous experience working with Microsoft Office or Google Workspace.
• Experience using your own initiative and taking of ownership to resolve complex queries.
• A confident decision maker with a positive approach to everything you do.
• Ability to demonstrate empathy, resilience and to work under pressure and meet deadlines.
• Ability to navigate complex, multiple IT applications simultaneously.
• Highly customer focused and organised with strong attention to detail.
• Excellent verbal and written communication skills.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom and live in England, Scotland or Wales. Valid photo ID must be presented if successful.

What we offer

At AXA Global Healthcare, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary & shift allowances
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Holiday starting from 23 days annual leave plus Bank Holidays (in lieu)
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• Tax free remote working allowance
• AXA employee discounts
• Gym benefits

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development and celebrating differences. We understand that everyone has individual work and home life responsibilities, therefore we’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a regulated financial services company, all successful candidates will be subject to pre-employment checks. We’re committed to providing equal opportunities for all, therefore we welcome and encourage applications from people of all backgrounds. As a disability confident employer, we’re pleased to offer our support and access to the AXA Accessibility Concierge should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

To apply, click ‘Apply Now’ and you’ll be able to upload your profile/CV from there. If you’d like to discuss this role further or would like to engage with our Accessibility Concierge, please send an email to [email protected].

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About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.