Virtual Customer Service Representative

Virtual Customer Service Representative Cardiff, Wales

Risk Solutions
Full Time Cardiff, Wales 38538 - 72090 GBP ANNUAL Today
Job description

Functions and Responsibilities
  • Providing guidance and resolutions to customer inquiries consistent with service and quality standards.
  • Dedicated workspace free from interruption & distraction
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Required Skills
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Proficiency in Microsoft Office Outlook, Word and Excel, Strong typing, and computer navigation skills with the capacity to use multiple computer applications simultaneously
  • Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Education
High School Diploma or equivalent preferred

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120.
Please read our
Candidate Privacy Policy

Virtual Customer Service Representative
Risk Solutions

www.relx.com
London, United Kingdom
Erik Engstrom
$10+ billion (USD)
10000+ Employees
Company - Public
Information Technology Support Services
1880
Related Jobs

All Related Listed jobs

Sales Representative
Colin Pybus Recruitment Leicester, England Today

Job Title: Sales Executive - New & Used Cars
Location: Leicester LE2 7SL
Salary: Up to...

Customer Manager - South Asian Channel - North
Westmill Remote Today

Your role is to build strong influence with customers to maximise range, visibility and promotional implementation for our existing products as well as driving

Marketing & PR Lead - Explora Journeys
MSC Cruises London, England 25000 - 36000 GBP ANNUAL Today

Be the local guardian of the brand equity and ensure perfect brand executions across all channels. All materials within given deadlines (press releases, press

Health Care Assistant/Support Worker
Hevercourt Gravesend, England 11.4 GBP HOURLY Today

We are looking for experienced care staff to join our great care team, extra shifts will also be available . Salary 11.40 per hour for NVQ2.

Digital Graphic Designer
Colchester Borough Council Colchester, England 22778 - 26452 GBP ANNUAL Today

This uniquely positioned role will require a highly motivated digital design professional who is able to engage with a wide range of subject areas to