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Job description

Business Services International UK, a destination management company based in London, is looking for a VIP Department Manager to join our team.

The job will include, among other things, the following duties:

• All duties, responsibilities and tasks required for and pertaining to the travel and tourism and tour operations industry including telephone sales and assistance, customer services and sales via telephone and/or in person, quotations, filing, administration, liaising with customers, colleagues, suppliers, airlines, hotels, airports, agents, tour operators and all relevant contacts, entities and parties within the industry, or as designated by the Directors.

Principal Responsibilities:

• The efficient running of the VIP Department, supporting your Department Senior Manager.
• To do everything possible to achieve monthly Department’s target.
• Taking bookings from Tour Operators, Agents and private customers.
• Ensure that all bookings from non-credit agents are prepaid in advance of arrival date.
• Ensure that all bookings are properly posted in Tourplan and comply with all requirements and procedures established in company regarding Tourplan bookings.
• Entered all changes and additions of bookings into the Tourplan on time and in compliance with established procedures.
• Prepare all invoices and deal with any issues until they have been paid.
• Follow Rules and Procedures of Account Department.
• Resolving and managing queries and complaints.
• Identifying operational issues, potential problems and opportunities.
• Bringing any operational issues, problems & complaints immediately to the attention your Senior Manager or of the Director.
• Maintaining accurate administrative & operational records.
• To continually search for ways to improve our quality of service and gain better value for money from our subcontractors.
• Developing customer relationships.
• To have good knowledge and understanding of other departments and their role within the organisation;
• To develop positive relations with colleagues from all departments and support their work as appropriate;
• To prioritise tasks effectively as required;
• To undertake any other duties as required which are compatible with this role.
• And other responsibilities as relevant for the running of the employer’s business and all matters pertaining to the promotion, enterprise and needs of the employer’s business.

Job Type: Full-time

Salary: £30,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Travel Management: 1 year (required)

Language:

• Russian (required)

Work Location: In person

Reference ID: VIP Department Manager, BSI UK