VIP Travel Consultant, Hybrid, FROSCH London, England
Job description
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.
Job Responsibilities
Able to work out of hours shift patterns/Current shift pattern - From 1PM start 35 hours per week, Monday-Friday,
Must demonstrate proficiency in the below
Strong Sabre skills in booking car rentals, flights and hotels.
- International travel experience, working in various PCCs,
- Handle multiple bookings
- Flights/Hotels/Car rental
- Follow travel policy
- Set up PNS in different currencies
- Fare Rules/Past fare rule/Exchanges
- Proficient in Microsoft tools -
- Strong attention detail
- Be a Senior VIP travel Consultant and uphold the "WOW" factor in client customer service
- Listen & guide the conversation to solve problems in quick time
- Complete all travel reservations being consultative with think outside the box solutions
- Offer informed and insightful recommendations which provide the very best travel experience in every situation
- Be responsive to clients' needs and issue resolution
- Work well under pressure
- Embody Frosch / JPMC Core values at all times - Respect Integrity and excellence, communication commitment and delivering the unexpected
Required Qualifications, Skills and Capabilities
- Strong and current native GDS experience on Sabre
- Experience arranging domestic and international travel for clients; setting up PNR's, ticketing, and exchanging tickets
- Must be very organised, detail oriented, and display proactive problem-solving skills.
- Proficient with Microsoft Office, specifically Outlook and Word
- Ability to work well under pressure
- Strong sense of urgency as well as flexibility to change as needed
- Familiarity with visa and passport requirements to provide effective advice
- Provide Best in Class Customer Service that exceeds our client's expectations
- Able to work well on a team to ensure worldwide coverage for clients
Work Environment
FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.
What you will get in return
- If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
- Competitive salary, depending on experience
- 35 hour working week
- 25 days annual leave + statuary holidays
- Pension
- Life assurance
- Private medical care
- Business Travel Insurance
- Employee Assistance Programme
- Employee referral bonus scheme
- Discounts in many major shops, online retailers and gyms
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
