VIP Advisor Stoke-on-Trent, England
Job description
Location: Hybrid - Homebased + 2 days per week onsite at the Stoke Contact Centre
Salary: Excellent basic salary plus bonus and Vodafone benefits
Hours: Full time (37.5 hours/weekly – Mon to Sun 8-8)
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.
What you’ll do
You will be the voice of Vodafone and VOXI providing a great customer experience regardless of the means of communication, with solutions to the customer’s needs through service and sales. You will be working voice calls, social media queues, high priority emails, as well as completing other administrative account management tasks. This is a great opportunity to progress within Vodafone and develop new skills.
Who you are
- Competent in dealing with inbound and outbound voice calls, emails, and social media queues supporting key Vodafone VIP and VOXI clients
- Excellent listening and communication skills whether written or verbal
- Be able to identify customer’s needs and exceed them through the extraordinary level of service
- Motivated, engaging, and able to work under pressure whilst maintaining a positive attitude
- Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
- Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
- Have a keen attention to detail, be able to multitask, learn fast and adapt to change
- Confident when communicating with other departments and stakeholders
- Undertake regular learning and development and align with company and FCA requirements
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
