Victim and Witness Care Officer Royal Leamington Spa, England
Job description
24/05/2023, 12:00
Full Job Title Victim and Witness Care Officer
Location Leamington Spa
Permanent Contract
Full Time
Salary (£25,758 - £27,690)
The closing date for this post is 12 noon on Wednesday 24th May.
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a court hearing.
Main Responsibilities:
To act as a point of contact for victim and witnesses from charge through to sentencing, providing the appropriate level of information in a timely manner in line with existing requirements.
To provide an enhanced level of care and service from entry of a not guilty plea, in line with the Victims Code and based on the individual needs.
To ensure the relevant needs and risk assessment is completed and that any findings are understood by relevant partner agencies.
To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court.
To provide the victim and witness details of the appropriate third party support available (including Victim Support).
When directed, to provide assistance to specialist Local Policing and Protective Services units that support victims and witnesses.
To maintain the relevant information on IT systems, complying with requirements and data protection principles.
To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels.
To continually review and offer suggestions for the improvement of the service offered by the existing team, using new and innovative working practices.
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Knowledge:
Educated to A level or equivalent qualification.
Experience:
Experience of working within a customer care environment
Key Skills:
Excellent customer service skills.
Ability to build appropriate relationships and provide support, to individuals dealing with emotional/traumatic issues.
Good oral and written communication skills including the ability to impart critical information and support a third party through remote means (telephone, digital and/or online)
Ability to work under pressure and to manage and prioritise workload.
Good telephone/Digital Communication skills.
Competent in use of IT, including Windows packages or equivalent,
Special Conditions
Working hours between 0700 and 1700hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1600) on a rota as required.
Exposure to distressing material.
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;
Compressed Hours, Job Share
Standard Questions
Referring to the Person specification on the Job Profile attached - Please provide evidence of the KNOWLEDGE section that is required for this position.
Please refer to the EXPERIENCE section of the Job Profile and evidence the required skills for the role.
Please evidence the KEY SKILLS needed as requested on the Job Profile
Job board email address: [email protected]
Why work for Warwickshire Police?
Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.
Equality, diversity and inclusion
Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
Converted File Job Profile.pdf – 154KB
