Find More Than 10K+
United Kingdom Jobs

Division / Department - Criminal Justice
Grade - Grade E
Status - Full Time
Contract Type - Fixed Term Contract
Salary Grade Range - £26,109 - £29,654
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The Victim and Witness Care Unit is advertising pool positions for the role of Victim and Witness Care Officer. This is a varied and rewarding role, providing support to victims and witnesses of crime. The role requires independent working and self-motivation and a sustained level of responsibility, as you will be managing your own caseload, but as part of a much larger team. You will act as a single point of contact for victims and witnesses including professional witnesses, ensuring they are kept informed at each stage of the process, their questions answered, managing all necessary administration for Court trials and cases, undertaking support needs assessments and proactively identifying support measures where needs are identified.

The role will provide a high quality support service to all victims of crime through on-going risk assessment and co-coordinating emotional and practical support where any needs are identified. This will include working with colleagues internally within Surrey Police and third party support service providers and criminal justice partner agencies to tailor support and co-ordinate a care pathway to ensure all victims and witnesses feel informed, supported and empowered.

Skills & Experience

To be successful in this role you will have well-developed interpersonal skills, strong written and verbal communication skills and previous experience working in a customer focused environment or supportive network.

A good understanding of the impacts of crime on victims is important.

You will understand safeguarding issues and the principles of risk assessment.

You will have excellent crisis management skills, and be able to problem solve and think on your feet.

Applicants must be able to evidence previous experience of multi-tasking and organisation in a fast-paced working environment, and the ability to respond flexibility if a situation changes.

IT experience is essential, all case management within the unit is computerized, and IT based administration is a core part of the role.

We are looking for individuals who are self-motivated, good at time management and able to work as part of a bigger team, whilst being responsible for managing their own caseload.

Working closely with victims of crime and managing ongoing casework does entail exposure to sometimes complex emotional demands, candidates need to have resilience and the ability to employ effective coping mechanisms in order to manage these.

Why Work With Us?

Diversity Statement

We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.

Further Information

For further information about the role please contact:

[email protected]
[email protected]

Job Detail

Reference number

SYSX STAFF03285

Date posted

05/09/2023

Closing date

20/09/2023

Location

Guildford