Job description

Want to change your Monday-morning-feeling?

Pet People is a rapidly growing, independent award-winning Veterinary practice in South-West London, and we are looking for an enthusiastic Customer Care Advisor to join our brilliant and welcoming team. We want to be the very best in the Veterinary world, looking after our customers and their furry companions with unparalleled, intuitive service and slick organisation.

Qualities we are looking for:

• Compassionate and gregarious: able to form relationships with clients and their pets to strengthen their bond with Pet People
• Excellent organisation skills
• Great IT skills
• Initiative-taking: we encourage creative contributions for the development of the business
• Professionalism
• Good attention to detail
• A genuine love of animals and the pet-owner bond
• Previous veterinary experience not essential but preferred
• Fantastic client customer service skills
• Adaptable and quick-thinking

What you will be doing:

• Greeting and interacting face-to face with customers and their pets
• Managing the day-to-day running of the waiting room: phone communications, managing the mailbox, payments and daily financial summaries, taking pride in the appearance and upkeep of the waiting room, supporting the vets and nurses in the administration of the day.
• Administration of the clinic including insurance claims, debt management and some financial reporting
• Driving the success of the business with a great attitude and positive outlook
• Working alongside a great and diverse team to support the clinical team of fantastic vets and nurses we have here

What we offer:

• A gorgeous work environment (we’ve even got a proper coffee machine)
• The chance to be part of an exciting start-up in the Veterinary world
• Great work-life balance with TOIL for weekend work and a range of shifts
• Gym membership
• Work social events (art-classes, yoga, climbing, dinners out...)
• Ongoing personal career development – the sky is the limit for great people here.
• Cycle to work scheme
• Employee share scheme
• Lots and lots of puppies

A Bit about Pet People

Pet People opened its doors in Jan 2022 and we haven’t looked back.

Nearly 2500 animals helped

17 Staff members

One CT scanner (ETA summer 2023)

4000 square feet of sunbathed, award-winning Veterinary practice

ONE AIM: Helping pets and people thrive together

We want to work with great people and help them to achieve their career dreams. Please get in touch if you think this could be the place for you. What are you waiting for?

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Employee stock ownership plan
• Employee stock purchase plan
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sabbatical
• Sick pay
• Store discount
• UK visa sponsorship

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Application question(s):

• A client calls at 6pm with a vomiting dog. Please describe your phone-call response.
• Consultations are running a little behind, how do you manage the waiting room?
• A colleague is coming in late most days, how do you address this?
• From reading about the role and the practice, please describe how you would encourage someone to join the Family Membership.

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Care Advisor Role
Expected start date: 15/06/2023