Venue Manager – Castle Social, Norwich Norwich, England
Job description
Hours: Full time 40 hours per week (including evenings and weekends)
Salary: £30,000 plus performance bonus
Reporting to: Estates Manager
Location: Castle Quarter, Norwich
The Venue:
Castle Social is a successful street food venue within Norwich City Centre, a food, beverage and entertainment destination with a communal seating area and a full calendar of weekly and speciality entertainment.
Key Duties:
- Oversee and manage the bar, food production and venue teams.
- Manage all routine operations and logistics at the venue, including the application and enforcement of the management regulations and general facilities management.
- Lead a team of hospitality staff and work with third-party suppliers such as security and maintenance services to deliver expected operational and customer experience standards.
- Manage all aspects of Health and Safety across the estate
- Be the first point of contact for vendors at Castle Social.
- Working with the senior management team; plan, organise and deliver a programme of events throughout the year.
- Plan and organise a weekly schedule of entertainment in the designated event spaces.
- Working with the regional team, undertake promotion and marketing for the venue.
- Ensure the delivery of the venue to set budgets, ensuring accurate and timely information is provided for the account’s department.
- Develop and maintain relationships with a community of small businesses, aiding in their development and growth and sustaining clear and effective communication channels.
- To act as a keyholder and be on-call as required.
About You:
We work with some of the best street food traders, and a passion for good food, and promoting good food is a must.
We also work regularly with a wide range of small businesses, with varying levels of social media and marketing skills. Experience dealing with small business owners would be a benefit.
A love of food, entertainment and independent businesses is at our core, so we’d love for you to share in those passions, in addition to being well-organised, driven and customer-focused.
The ideal candidate would:
● Have experience in managing a team.
● Be customer service focused and passionate about delivering a high-quality customer experience.
● Have the ability to communicate effectively.
● Have experience in hospitality and leisure, ideally in a management role.
● Be confident with social media, taking photos and communicating with customers.
● Be willing to apply yourself to a range of operational and management challenges
● Be flexible and able to work on evenings, weekends and bank holidays as required.
● Be passionate about food retail and catering and dedicated to supporting small businesses to deliver the highest quality offering.
● Be able to work to targets to deliver key objectives within set timescales.
● Have a positive attitude, with the ability to think outside the box to solve problems as they arise.
About Us:
We are a fast-growing business operating modern markets and food hall sites across the UK, offering a mix of street food, retail, competitive leisure, events and animation to create exciting and modern venues which attract strong footfall. We provide a home to exciting independent businesses and our aim is to put our venues at the heart of the community.
Because of this aim, we are well-connected with the local community at all of our sites, including a range of groups from local colleges and schools, to grassroots and charity ventures. We continually strive to collaborate with as many people as possible to ensure our venues are welcoming to everyone.
Our events programme ranges from weekly live entertainment across sites to major events such as the award-winning food and drink festival in Darlington, and we are always looking to push boundaries and create strong town-centre attractions.
We are all about independent business, bringing people together and creating venues that people want to spend time in.
Job Types: Full-time, Permanent
Salary: £30,000.00 per year
Schedule:
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus scheme
Experience:
- Venue & Attractions Occupations: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Management: 1 year (preferred)
Work Location: One location
