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Job description

The NHS Bowel Cancer Screening Programme, London Programme Hub, based atNorthwick Park & St Marks Hospitals, serves a population of approximately 9.7million within the London ClinicalCommissioning Group and coordinates theactivities of up to 8 Screening Centres across the capital.

We are seeking to recruit into the position of Administrator Helpline Operative, ahighly motivated and well-presented individual.

Applicants for this postwill beorganised, possess good written and spokencommunication skills,anddemonstrate the willingness to be trained.

This is a fixed 1 year position with the possibility to extend.

Help-line Activities

Provides information and support to people calling the national enquiry helpline.

Answers general telephone enquiries and performs visitor reception duties.

Liaises with colleagues and other health professionals in other Hubs, screening centres, GP practices by telephone and in person as required.

Carries out routine administration duties to maintain the efficient running of the Hub.

Laboratory Activities

Performs sample reception duties including receiving, sorting, organising and logging of samples and recording information on the Bowel Cancer Screening System (BCSS).

Performs basic laboratory equipment cleaning & maintenance.

Participates in other laboratory based activities including Quality Assurance systems.

Ensures that quality standards set out by the Programme are maintained and monitored.

Performs general house-keeping duties including safe disposal of waste, general cleaning and tidying and laundry management.

Prepares simple solutions, reagents and quality control materials.

Undertake any other duties, including the operation of the envelope folder inserter machine, photocopying and distribution of information as and when required.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached the Job Description and Person Specification.