Back

Venue Manager London, England

Clapham Leisure

Full Time London, England 30000 - 38000 GBP ANNUAL Today

Job description

Shifts:

Manage your own staff rota

Standard shifts start between 14:00-16:00 and end between 22:00-01:00

General Duties and Commitments

To be responsible for all aspects of the day-to-day running of the venue.
To support the management team and provide input to all aspects of the organisations operation and development ofadditional sites and potential ventures.
To maintain all Golden Rules on a weekly basis.
To ensure service standards are maintained to a very high level at all times.
To ensure that a target gross profit margin is maintained at all times and to manage ordering.
Maintain and record all health and safety on a daily/weekly basis.
To follow daily/weekly due diligence procedures coinciding with government and local council legislations.Staff & Training
To be responsible for management and motivation of the whole team.
To ensure all staff are groomed and well presented with clean and ironed uniforms before service.
To make sure all staff are ready for service at times stated on the rota.
To complete front of house rota to budget on a weekly basis and have rotas completed 2 weeks in advance.
To brief and provide notes to front of house staff on a regular/daily basis of any menu changes and new ingredients orcooking techniques etc.
To organise and provide training and knowledge tests on a regular basis to keep standards high.Food & Drink
To monitor and work with head chef to achieve a weekly & monthly food cost to budgeted levels.
Co-ordinate planning, budgeting, and purchasing for all wet stocks within the venue.
Maintining a strong Wet GP and Yield through strong stock control.
To follow opening & closing check lists as well as environmental management guidelines making sure venue is stocked andready for service.
To delegate & complete and record daily, weekly & monthly cleaning schedules and health & safety checks.
To complete & double check food cost spreadsheet on a weekly basis.
To complete and report to Managers on a period basis with stock take resultsPersonal
To be punctual, well groomed and in the correct uniform and to work in a clean and tidy manner.
To represent the venue in a positive manner and to the current reputation.
To be punctual and disciplined in your approach to your role.
To lead, train and motivate all staff in the venue.Health & Safety & Food Hygiene
To maintain and monitor a cleaning rota on a daily basis and to keep a dated record of this.
To maintain standards of personal hygiene as per the Health and Safety at Work Act, Food Safety Act, Food HygieneRegulations and COSHH.
To train and educate other staff of food handling, COSHH and health & safety.
Inspect supplies, equipment, and work areas to ensure conformance to established standards.
To record accidents in the accident book.
To conduct and attend relevant training when requested.

Overarching Responsibilities

To drive sales and revenues, through increasing customer spend and attracting new customers.
To develop and maintain an appropriate culture, which is dynamic, disciplined, focused and customer centred.
To establish a local neighbourhood feel and establish regular trade from locals in the area.
To maintain an organised office environment.
To establish and adhere to a “standard working pattern” which is agreed with the DirectorsBack of HouseFinancial
To maintain appropriate cash handling systems
To maintain and monitoring effective cash up system
To take appropriate action in the event of cash shortfall
To maintain and manage an appropriate invoice / delivery note system
To manage and maintain an effective petty cash procedure
To keep to budget in identified expense areasHR Management
Recruitment
To deliver regular staff and management meetings
To maintain appropriate human resource records with the Operations Manager.
To process accurate wage summaries
To line manage the Marketing/Bookings function
To be competent and fluent with Design My Night and Book a table reservation systems and to use them to their fullpotential.
To train and continue to develop the rest of the management team, with a view to succession planning from companygrowth.Miscellaneous
To ensure that the EPOS System is appropriately programmed to deliver correct information
To maintain effective telecommunication systems and ensure regular structured response to communications (inc. e- mails)in a timely and effective manner
To maintain Health and Safety procedures and ensure that staff are appropriately trained in these procedures
To ensure that the building is kept clean at all times and that an appropriate due diligence is undertood and followedReporting / Admin

Report & follow ‘Golden Rule’s once weekly to the Directors and explain any discrepancies etc. at a fixed time every week (Golden Rules to be staff cost related to turnover, GP Analysis, Cash-up/Revenue Summaries, summary’s, stock takes etc)

Front of House

To be “the front of house face of the business” , manage at least four evening shifts, and to be the front of house team leader on those occasions
To achieve a high level neighbourhood feel and environment
To maintain all appropriate front of house standards
To ensure that set up and close down procedures are followed correctly
To maintain an appropriate management handover procedure_Marketing/Bookings

_To hold a weekly meeting with the Operations manager to discuss marketing & promotion of the venue
To operate a clear and well commincated wait list using Qudini – Waitsystem software
To ensure that the database is regularly updated and use every opportunity to collect customer emails
To help put out a monthly e-mail to our on-line database subscribers
To take overall control of the larger/more important functions
To maintain appropriate financial records re: deposits/pre paymentsLicensing

To understand our duties under Premises license and ensure no contravention of relevant legislation
To act as a designated premises supervisor and to undertake training where appropriate
To be up to date with the venues licensing times – Opening & closing & serving times

Job Type: Full-time

Salary: £30,000.00-£38,000.00 per year

Benefits: