vendor manager Sunderland, North East England, England
Arriva
Full Time
Sunderland, North East England, England
10.56 - 12.04 GBP Today
Job description
Arriva has a long history dating back to 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Little did we know it would become the first chapter in our incredible story that would see us grow to become a pan-European passenger transport partner.
Today, we are diversified across the globe, holding leading market positions across the countries we operate in. We are one of the largest transport services organisations in Europe, employing c.39,000 employees and delivering more than 1.2 billion passenger journeys every year.
We are recruiting for a Group IT Vendor Manager. Reporting to the Head of IT Supplier & Commercial Management (S&CM), the Group IT Vendor Manager will be responsible for for supplier relationship management for all Technology Vendors under the management of the Group Technology and Systems (T&S) team.
This role is based out of Doxford Park, Sunderland and as per our 2-2-1 hybrid working policy the successful candidate would be required to attend our Sunderland office 2 days per week - the rest entirely up to you focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance.
Responsibilities of the role include, but are not limited to:
Serving as process owner and subject matter expert for Vendor Management- Accountability for IT Supplier Management and management of our vendor relationships, ensuring general contract compliance is delivered for Arriva Group.
- Managing all agreements (third party SLAs, SOWs and UC), vendor strategy and customer satisfaction, ensuring adequate participation from all stakeholders in service reviews.
- Creation and maintenance of Vendor standards, policies, processes and procedures.
- Managing a Vendor Strategy and rolling 12-month plan.
- Ensuring meaningful end to end performance reports are produced to meet the needs of T&S business customers, and all operational services are measured in a consistent, professional manner throughout T&S IT Services.
- Supporting improvement of the relationship and communication with customers.
- Leading and managing vendor contracts and performance review board meetings, acting as the primary point of contact for formal contract escalation and vendor Service Improvement activities.
- Driving cost leadership managing service/performance credits and own the governance model for IT vendors.
- Providing monthly reporting for vendor performance, adhering to standards and SLAs.
- Supporting reconciliation of monthly invoicing, ensuring alignment to forecasted costs ahead of approval.
- Identifying and reporting under-performance and develop opportunities for improvement with vendors.
- Conducting benchmarking, customer surveys and other qualitative and quantitative assessments of service provision, identifying areas of weakness or inefficiencies and working with senior managers to implement performance improvements for vendors.
- Having accountability for continual service improvement of process, process roadmap, governance and KPIs of processes within scope of responsibility.
- Ensuring there is alignment between business needs, Arrivas internal IT service provision, and Supplier delivery.
- Championing and helping improve the ITIL Service Management process framework used to deliver IT support across Arriva Group.
What we'd like from you!
Significant experience in an ITIL aligned environment.- ITIL foundation qualification required.
- ITIL Intermediate Level preferred.
- Proven Vendor Relationship Management experience to ensure that key processes are maintained to agreed standards.
- Proven experience in driving cost reduction and value for money in service agreements.
- Experience with Contracting, Negotiation and Finance and vendor management.
- Reporting/Dashboard creation and maintenance and excellent presentation skills.
- Ability to lead change and influence others.
- Experience of preparing the supporting material for regular service performance reviews with IT Service Integrators / vendors monthly.
- You are aligned to Arriva’s values: caring passionately, doing the right thing and making a difference.
Please note, as part of the role you may be required to work as part of a 24 x 7 x 365 on call rota.
What we can offer you (in addition to your base salary):
True hybrid working with a minimum of 2 days required in our Doxford Park office, the rest entirely up to you focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance.- 25 days holiday, plus remaining bank holidays and the option to purchase up to 10 days for 2024 (Window opens later this year!)
- Generous pension plan
- Access to our Employee Assistance Programme (EAP)
- The Village – our Online Reward Gateway
- Cycle to Work Scheme
- The opportunity to join a Global Arriva Inclusion Network (GAIN) group- a community of people who are passionate about equality, diversity and inclusion.
- Free bus travel for you and immediate family outside of London – T&C’s apply
- Free parking on site
- Free gym on site
- And a truly wonderful team to be joining!
Why work for us?
Arriva is a people focused business. In every part of Arriva, our people deliver high standards of customer service and work together to demonstrate kindness, determination, and resilience.
Our values were created by Arriva people. They guide our actions and the way we work, helping to reflect and shape our culture. They focus on caring, integrity and making the difference.
Our people choose to work for us, and to stay with us, because we are a great place to work. At Arriva, we strive to create a culture where we can all be ourselves, where we belong, feel respected and our differences celebrated.
We actively seek out and value difference. We want our business to reflect the wide range of communities in which we operate, so we can serve them even better.
The closing date for applications is Sunday 9th July 2023. Arriva Group reserve the right to close this vacancy early.
Arriva
www.arriva.co.uk
Sunderland, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
