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London, Dallas, Boston, Singapore

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

As a UI / UX Designer you will be responsible to conduct user research, design and prototype the look and feel of digital (and sometimes non-digital) products and experiences, making it more intuitive, easy to use, and aesthetically pleasing for the user, work with all disciplines on your team to build, launch and iterate. You will work closely with the product team to conceptualize and execute on designs to solve problems for our products.

Key responsibilities:

• Lead design projects across the entire product lifecycle and multiple product launches
• Conduct User research and usability studies
• Work with small multi-disciplinary teams, partner closely with engineering, product, and business folks to find elegant but practical solutions to design challenges
• Self-organized. Take full ownership of your work, and take responsibility for every detail, every step of the way
• Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes
• Maintain awareness of industry best practices for data maintenance handling as it relates to your role
• Adhere to policies, guidelines and procedures pertaining to the protection of information assets

Knowledge skills and experience:

• Proven record of design ownership of consumer products, understand what it takes to create user-friendly, functional, consumer-oriented experiences
• Highly skilled in using design tools such as Adobe Creative Suite, Figma, Sketch, Invision, etc.
• Proactive. You get nervous if you are not sketching concepts, tweaking flows, or polishing the designs that represent the big-thinking work
• Excellent communication skills that help you work with product and engineering and find common ground that allows to make product visions come to life
• Practical experience validating your design instinct through user feedback. Whether through hands-on user research, or by designing options for an A / B test
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite
• You have an online portfolio or PDF that you can share with us
• Experience in facilitating meetings with project stakeholders to capture requirements

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.