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We are not your standard bank, we are an innovation hub. We are part of the team that launched Chase as a new UK bank in 2021, and are now starting on a new initiative with big ambitions. More details will be provided during the interview but for now we can enthusiastically say: It’s challenging, it’s high stakes, it’s fun!

Our team is at the heart of building this new venture. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences, including top tech giants, blockchain innovators and FinTech unicorns.
Team members have autonomy to collaborate and work in a cross-functional way. We value your opinion in every matter. Our inclusive culture is hugely important to us and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on a new exciting venture for the firm. We are about bringing new products to market that solve real-world problems for real-life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated
and more productive this way. If this sounds like something that you would like to be a part of we’d encourage you to read on and apply.

This is a hands-on role for a Lead UX Researcher who wants to be part of flat-structure organisation and influence the design & development of a green-field initiative.

About the role

You will be working alongside design, product, content and engineering committed to creating customer-led experiences. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and working closely with teams analysing behavioural/app data.

Your responsibilities

• Lead user research in a given product area working closely with Design, Content, Product and Engineering
• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Lead and advise on research plans, overall user research strategy and methods
• Manage and conduct generative and evaluation research
• Conduct independent research on multiple aspects of products and experiences
• Empower and assist designers in conducting research.
• Understand and incorporate complex technical and business requirements into research
• Advocate and provide guidance on how to use customer insights and data to inform decisions
• Present and communicate user research and recommendations to the larger organisation
• Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation
• Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.

Requirements

• Hands-on experience as a UX Researcher in a B2C product environment
• Experienced in a wide range of exploratory and evaluative research methods in product and/or service development
• Experience scaling research processes and defining best practice
• Passion for championing the customer
• In-depth understanding of UX and UI design
• Critical-thinking and problem-solving skills
• Solid communication and interpersonal skills
• Ability to communicate research insights to different stakeholders
• Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience

What we can offer

• Competitive salary and bonus package
• 27 days annual leave
• Exciting, inclusive culture
• Support and opportunities to develop your skills and career
• Annual volunteering day
• Extensive financial, health and parental benefits
• Private healthcare
• Generous employer pension contribution

If this sounds like an interesting opportunity to you, let’s chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.