UX Designer Remote
Job description
About Teenage Helpline
Teenage Helpline is an online mentoring service run by young people to be used by young people. The aims of Teenage Helpline are to provide the first stepping-stone for young people who may need to get professional support, but do not feel comfortable seeking this support for themselves. Not only this, but we also provide mentoring for young people who do not need professional support, but who need a little extra attention and support to help them cope with other personal issues.
About the role
UX Designers are responsible for Teenage Helpline’s internal and external website designs. The role involves communication with other Teenage Helpline team members; developing solutions; work with IT Project Managers to plan timelines for work items and produce user guides and associated design documentation.
Roles and Responsibilities:
Translate concepts into wireframes, prototypes and user flows that can then be shared across the Teenage Helpline development, marketing and help teams.
Work on cross-platform applications to develop user experiences covering mobile, web and app.
Work collaboratively with all relevant areas within the organisation, product design and development teams.
Liaise regularly with the wider team to ensure that designs meet the user requirements and core business objectives
Attend meetings to discuss and review progress on the project
Write reports and communicate the results of your work
Identify areas for improvement
Redesign internal and external websites to enhance the user experience.
Create mobile app designs that are easy to use and configured appropriately for smartphones and tablet.
Keep up to date with technological innovations and new tools.
Desired Skills:
Enthusiasm and willingness to learn about Teenage Helpline’s website users both internally and externally along with associated processes.Excellent problem-solving skills
To be a concept thinker with a keen visual awareness and willingness to learn specialist programmes
An interest in, and knowledge of, coding and design principles
Effective communication skills to liaise with team members and clients to ensure that high quality end-user designs meet customer requirements
Empathy with the customer so that you can understand what they want from the website/app
Excellent written communication skills, with an eye for detail
Design and spatial skills to gauge the usability of the website or application
An aptitude for using a logical, step-by-step approach to ensure designs are user friendly and simple for end users
A high level of concentration and resilience to stay focused on a project to the end and meet client deadlines
An open, flexible and adaptable mindset to cope with a rapidly changing set of tasks in an area of emerging, new technologies
The ability to relate well to other professionals and work in a specialist team
A willingness to keep up to date with software applications and new techniques in a rapidly changing profession.
