We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.

In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.

Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.

If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.

We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.

Non-stop, interesting, challenging and never dull- that’s what it means to work in User Support. We are first point of contact for all IT enquiries from staff. This can range from something simple as a password reset to diagnosing connectivity issues or working alongside a project team, delivering a highly complex system, we provide the highest-quality service to everyone. Always putting the customer first in dealing with their IT issues.

We are looking for a motivated, passionate, and committed person to work in our User Support Team. If you have proven experience of working in an IT Service Desk/Supporting Customers in an IT environment, interested in Office 365 and Windows 10, supporting end users and like solving IT problems, this could be the perfect job for you.

You will provide telephone support along with managing self-service ticket requests to Coventry City Council and Schools to help to resolve software and hardware problems for computer users and the provision of new services.

You will need the following:

• A good working knowledge of Office 365 especially Teams, Outlook, OneDrive, and SharePoint. Active Directory and Windows 10/11
• Good telephone skills and dealing with customers IT issues over the phone.
• Good IT triage and diagnostic skills.
• Excellent communication and documentation skills.
• Minimum 12 months working in a local authority IT Service Desk or User/Customer Support environment.

The pace at which technology is moving within the council means that you will need to be comfortable and adaptable with both a constantly changing environment and customer requirements. There will be a need for continual self-assessment on an individual and team basis assessing how we can continually improve the service provided to our customers.

Interview date(s): 5th/6th July

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 4800 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

It’s great to know that you are interested in working with us at Coventry City Council. As a prospective employee, it is important that everyone who works for us is committed to our One Coventry values and shares our commitment to becoming a more diverse and inclusive organisation.

Our Values are: