Urology Pathway Navigator London, England
Job description
Main duties of the job
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free please visit our website at: www.royalfree.nhs.uk/jobs
Working for our organisation
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
For further details please contact Samantha Jackson, Clinical Pathway Manager on 020 7794 0500 / Internal Ex 37374 or by email at: [email protected].
Detailed job description and main responsibilities
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments or surgical dates for patients as directed by the clinicians in line with the clinical pathway and the patient’s individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Person specification
Education and professional qualifications
Essential criteria
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable criteria
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable criteria
- Experience of managing and prioritising own workload and working to deadlines
Skills and aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
Desirable criteria
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Personal qualities and attributes
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
