Under One Roof Advisor Warrington, North West England, England
Job description
We are an ambitious and well-established housing group with deep roots in our three heartland areas of Liverpool, St Helens and Warrington.
One of the largest landlords in the North West, we have 1,500 staff, manage more than 37,000 homes, support around than 64,000 customers and invest at least £5m a year into local communities and life changing causes.
A social organisation with a commercial focus generating income to drive our activities and deliver lasting change, Torus is at once landlord, property developer, commercial contractor and social entrepreneur.
The primary purpose of the role is to ensure that effective administration and implementation of the allocations service on behalf of the Local Authorities and Torus. This includes processing applications, checking and making decisions on eligibility for housing, making nominations to registered providers who are members of Under One Roof and allocating homes via the Local Authority’s Allocations Policy.
This is an important role in which you will:
- Administer the allocations policies on behalf of the Local Authorities to assist with their responsibility for rehousing in their respective boroughs, by making nominations to registered providers who are members of Under One Roof.
- To administer the Torus Allocations Policy using appropriate marketing methods to allocate our homes
- To work as part of a team with the main objective of delivering a successful allocations service within Torus
- To provide support face to face, over the telephone or online, to customers who require assistance to access the Under One Roof service
To be successful in this role you will:
- Have experience and a proven track record of allocating properties via a digital system
- Be confident to assess applications in line with the relevant policy to ensure customers’ needs are identified, prioritised accordingly and decisions made on eligibility criteria.
- Ability to organise, prioritise and finish tasks
- Excellent IT skills
Great Torus people share qualities we value highly. They are problem-solvers, able to work well within our team. They are open, honest and committed to doing the right thing at all times, and they always look for ways to do things better, focused on making sure we achieve our aims. If you can share our way of working, you’ll enjoy working with us.
In return, we offer a modern workplace that is challenging, supportive and gives you room to grow your skills – along with a package of benefits that shows how much we value your contribution and care about your wellbeing.
We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.
Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.
We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are delighted to have been awarded Investors in People Gold status – because when our colleagues achieve their best, they’ll achieve their best for Torus.
We are Torus. We are building the future.
PLACEHOLDER
