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Job description

To ensure all spectators are admitted in accordance with the ticketing policy specified for each fixture.

To provide an excellent service to Home and Away supporters by following the Club policies and procedures - being Professional, Proficient and Progressive.

To facilitate the safe ingress, circulation and egress of supporters at the Stadium.

Roles and Responsibilities

· To provide an excellent service to Home and Away supporters.

· To attend the match briefing as given by the Turnstile Manager and to understand the ticketing arrangements for each fixture.

· To properly sign on duty, indicate their next availability for work and properly sign off duty when their duties have been concluded.

· To ensure that the area around the turnstile where deployed is clear of obstructions and operates freely. Any obstructions, hazards or found articles must be reported to the Stand Supervisor immediately.

· To correctly operate the respective ticket scanning device.

· Attend to the required counting procedures following closure of the turnstile.

· To comply with any instruction given by the Stand Supervisor.

· Additional Duties [as required].

General Requirements:

· Attending and participating in training and development courses as required.

· Attending meetings, liaising, and communicating with colleagues in the Club.

· Being an effective role model for the standards of behaviour expected of supporters and staff.

· Having due regard to confidentiality, child protection procedures, safeguarding, health and safety, and other statutory requirements.

Professional Values and Practices:

· Respecting supporters social, cultural, linguistic, religious, and ethnic backgrounds.

· Treating supporters consistently with respect and consideration and being concerned with their experience.

· In line with the Clubs policy and procedures, using behaviour management strategies, which contribute to a good environment.

· Working collaboratively with colleagues as part of a professional team; and carrying out roles effectively, knowing when to seek help and advice from colleagues.

· Contribute to the development and maintenance of a positive culture that embeds the Club’s values and beliefs, and ensures that supporters and staff feel valued, safe and supported.

· Present a positive, ‘can do’ attitude and take personal responsibility for own actions.

· Commit to a culture of continuous improvement and ensure that own contribution to the role and the Club is of a very high standard.

· Be responsible for taking all appropriate measures to safeguard young people and promote their welfare and actively promote Equality & Diversity in the Club.

· Carry out any other reasonable duties requested by line manager.

Job Type: Zero hours contract

Salary: £10.42 per hour

Work Location: In person

Reference ID: Turnstile Operator