Physical Security Site Lead (USDS) London, England
Job description
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Our United States Data Security (USDS) Security function provides services to TikTok's US market using four principles that guide our strategic and tactical operations. First, we champion trust and transparency, leading the charge in organizational transparency and execution of security and privacy capabilities that drive customer trust. Second, we are a business catalyst and enabler, embodying the DNA of technical innovation. Third, we drive risk-informed and empowered decision-making, giving our business leaders the information needed to make key decisions. Finally, we proactively identify and reduce risk while enabling innovative product development – to consistently build sustainable world-class and trusted security capabilities.
Seeking an experienced Physical Security professional to lead 24/7 site security operations (e.g., access control, video management, visitor management, badging operations, incident & emergency response) and security personnel at our office based in Reading, UK.
The ideal candidate is a seasoned people manager capable of expertly operating in a matrixed organization and working cross-functionally with other leaders and teams on Physical Security matters.
This leader will oversee Security teams, projects, and policies & procedures in order to deliver excellent results and respond to exigent matters in a timely manner. Keeping up with the local security environment; establishing mutual aid; building positive rapport with local first responders and law enforcement; managing incidents; and identifying and solving for security gaps will also be key components of this role.
Expectations:
- Designing, fulfilling, and leading the 24/7 scheduling and management requirements for Physical Security Operations (and possibly Command Center (i.e., local Security Operations Center) operations), including standard deployment; special events; reception services; and emergency response.
- Acting as the lead point-of-contact for all Physical Security, crisis management, and incident reporting at your assigned site.
- Strong liaison relationships with local first responders and all levels of local, state, and federal law enforcement agencies.
- Capable of expertly resolving daily/usual and acute/unusual incidents with an orientation toward high customer service.
- Management and incident response, including training, crisis preparation, table-top exercising, and real-world execution of Emergency Response Plans.
- Planning and leading Physical Security onboarding and training of all Security personnel at your assigned site.
- Building partnerships with internal (e.g., Admin; Real Estate & Facilities; IT) and external (e.g., mutual aid with co-tenants; local fire and police departments) stakeholders in order to maintain a safe and secure working environment
- Well-written reports and easy-to-follow metrics for Physical Security leadership and Executives.
- Support Executive Protection events and activities as directed by management.
Desired Attributes and Experience:
- 3+ years of experience in a security management role.
- 5+ years of experience in corporate security (as a contractor or full-time employee).
- Previous Military and/or law enforcement experience
- Strong interpersonal, customer service, written, and presentation skills.
- Proven track record to oversee and lead multiple projects.
- Proven track record to handle acute incidents (e.g., major medicals, workplace violence, buiding evacuations).
- Active AED/First Aid/CPR certification; instructor status, a plus.
- Current or previous guard license; executive protection certifications; or investigative certifications, a plus.
- Tactical and managerial experience with Physical Security systems and requirements, including access control system(s); alarm monitoring; visitor management; badging operations; incident report-writing; policies, procedures, checklists, and post orders; management of aggressive behavior; and basic patrol operations.
- Experience building and leading training requirements; key performance indices; and drafting standard operating procedures.
- Experience building and leading an SOC or Command Center to dovetail with field security operations.
- Ability to travel to other offices; respond to emergencies after-hours; and to work nights, weekends, and/or holidays as operational needs demand.
- CPP, a plus.
- Experience in Executive Protection, a plus.
- Experience operating Lenel and/or Avigilon, a plus.
- Bachelor’s and/or advanced degree, a plus.
- Experience and technical skills related to physical security systems integration and administration (e.g., PACS (Lenel), VMS (Avigilon), badging operations (e.g., HID smart credentials; badge printers; low and high frequency badge readers), visitor management, SOAR systems (security orchestration, automation, and response), emergency mass notification systems, etc.
