Travel Team Support Specialist, Remote, Frosch Remote
Job description
As a Team Support Specialist at FROSCH you will utilise your Sabre skills for ticketing fulfilment functions and other travel management functions. You will support a team of Travel Consultant's to help them with day to day duties to ensure we are providing a first class service to our clients.
Job Responsibilities
- You will assist with Focus/Advantage ticketing and fare calculations, markups and invoicing to ensure successful integration of Net Fare program throughout booking process
- Assisting corporate account teams with:
- Small groups
- Faxing documents to vendors and clients as needed
- Requesting hotel upgrades for VIP clients as requested from agents
- Process required documents for hotel prepay processes and hotel bill-back, including folio collection and statement reconciliation
- Process required documents for ancillary services as requested, i.e. excess baggage, car, train, parking, meals, etc.
- Ensure that client travel policies are consistently followed and documented
- Assisting corporate client teams with tasks including but not limited to small groups, hotel upgrades for VIP clients, verifying information accuracy on client reports, and faxing
- Facilitate client support with a high degree of initiative, confidentiality, and professional demeanour
- Be responsive to internal and external client's needs and issue resolution with excellent communication and follow up
- Participate in operational projects and functions as appointed by manager
- Communicate FROSCH's operating standards to suppliers appointed to specific arrangements
- Provide best in class customer service that exceeds clients' expectations
- Project positive attitude with high energy, diplomacy, and creativity in work strategies
Required Qualifications, Capabilities and Skills
- GDS experience on Sabre required
- Consistent demonstration and application of best practices within the Travel industry
- Strong communication skills
- Standing knowledge of worldwide destinations
- Proven track record of developing sound, professional relationships
- Ability to work both autonomously and within a team
- Ability to multi-task, pro-actively resolve problems independently, and work well under pressure
- Previous experience working within a travel management company
What you will get in return
In return we offer a range of compelling benefits including salary, pension, 35 hour working week, 25 days annual leave + statuary holiday, a fantastic employee referral bonus scheme as well as personal growth and career development.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
