customer relations Morley, England
Job description
Job description
These part-time temporary roles are working for a well-established Leeds City Centre based employer and have the potential to become permanent. You will be working for a high-profile employer in an extremely varied administrative and extensive customer service-related role within the Social Media Department.
Job Profile
The social media team are responsible for responding to comments on various social media platforms. This would include Facebook, Twitter etc. You will work on a platform which means you are not replying directly on Twitter etc, but all comments go via the platform. Your responses do however go live to the public without being vetted. You are working in a real time environment. Accuracy therefore is essential.
Responsibilities include
The comments are a real variety of positive and negative feedback and can be around products, delivery, click and collect and service. Your initial response will often be to call the customer to try help rather than going backwards and forwards on media, but you will also be responding with Tweets etc on an ongoing basis. It is fast paced, target driven, and you need to be able to adapt to change whilst delivering key metrics.
You will need to adapt your style to the individual customer and mirror their language. Posts are brief and regularly contain emojis. You also need to apply personality to the response.
Additionally, you need to be able to work as part of a team. When a larger situation arises, it is all hands to the deck to reduce risk to reputation.
There are a range of areas this company work in, so you will have a lot to learn! E.g., they cover insurance, mobile phones, money etc as well as groceries and clothes/home appliance etc.
It is a contact centre environment - not just running a social media platform.
Qualifications, skillset and/or experience required:
- Experience and ability to work to targets
- Confidence to make phone calls where required
- Some experience in customer Service/Contact Centre background
- You need to be able to react quickly
- Have an excellent eye for detail
- Have very good written English and communication skills
- Be the type of person who recognises punctuality is key and you are always on time
- Be on the ball and use initiative
Hours: 12 – 17 hours per week, Saturday & Sunday
Location: Hybrid / Leeds City Centre
Salary: £11.11ph
Job Types: Part-time, Temporary contract, Temp to perm
Part-time hours: 12-17 per week
Salary: £11.11 per hour
Benefits:
- Work from home
Schedule:
- Every weekend
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: SJ
