Travel Specialist - River Cruise Remote
Job description
Fred Olsen Travel was established in 1988 with family values at its heart and knowledgeable staff across the board. As one of the UK’s most established travel companies, Fred. Olsen Travel provides outstanding customer service, choice and value for money through our six distinct specialisms, covering land, river and sea to go along with the multiple high street travel agencies dotted around East Anglia and the South Coast. Fred. Olsen Travel is also the UK general sales agents for Star Clippers, Amadeus River Cruises and American Cruise Lines.
Fred.\\ Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more.
As our product portfolio expands, we are looking for a highly motivated individual with a passion for travel to specialise in our River Cruise product areas.
The successful candidate will act as an ambassador to the Fred.\\ Tour Operation through a drive to convert sales leads into confirmed reservations whilst maintaining high customer service standards and income levels.
As a member of this fast-paced team, you will undertake sales enquiries specialising in River Cruise related packages whilst acting as overflow for our land and rail product portfolio.
Our mission is to be a world class provider of travel products and services with a reputation for outstanding customer service, unrivalled choice, exceptional quality and value for money.
This is a full time position working 35 hours per week (Monday - Friday 09:00 - 17:00 and 1 in 4 Saturdays 09:00 - 16:00) This position can be a home working position or based at our Ipswich Head Office (Please note that during the first week of employment it would be required to have face to face training at our Ipswich Office)
The successful candidate will need to have travel experience including river cruise sales.
Attached to this advert you will find a detailed Job Profile and an overview of the staff benefits we offer.
Our values are:
Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.
Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.
Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.
Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.
Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.
Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
