Travel Operations Assistant Nottingham, England
Midcounties Co-operative
Full Time
Nottingham, England
10.6 GBP HOURLY Today
Job description
About the Role:
Do you have a passion for customer service and want to grow your skills in business that puts its people at its core? This is an exciting time to join our operations team supporting our growing team at Coop Holidays.
To be successful in the Travel Operations Assistant role you will be accustomed to dealing with multiple enquiries from customers and be able to spin a lot of plates at the same time.
About the role
You will be integral to putting the customer experience at the heart of everything you do.
To be successful in the Travel Operations Assistant role you will be accustomed to dealing with multiple enquiries from customers and be able to spin a lot of plates at the same time.
About the role
You will be integral to putting the customer experience at the heart of everything you do.
The Travel Operations Assistant will operate as the right-hand of the Sales Support Manager ensuring that all administration is managed efficiently.
As the Travel Operations Assistant, you can expect to:
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Coop Holidays Office in Beeston, with a mix of working from home and in the office.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: 20th June 2023
First stage Interviews: w/c 26th June 2023
- Receive operational and admin enquiries from B2B customers dealing with them efficiently.
- Provide unrivalled customer service by continuously going the extra mile.
- Inform suppliers in resort where any issues arise, or changes are required.
- Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
- To inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
- Finding solutions and/or suitable alternative for bookings where original requests may not be possible.
- Supporting your customers with on trip questions, amendments and issues.
- Answering general product and questions from Travel Agents or the General public on customers bookings
- To manage all elements of bookings made via system/websites to ensure all components booked accurately such as flights, hotels and transfers.
For more details about the role, please check the attached Job Description.
This role is part of a team based from our Coop Holidays Office in Beeston, with a mix of working from home and in the office.
Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.
Closing date: 20th June 2023
First stage Interviews: w/c 26th June 2023
About You:
- Passion and enthusiasm for travel
- Experience in customer service or administration
- Customer focused
- Calm under pressure
- Comfortable working independently and as part of a team
- Confident communicator via multiple communication channels
Why Join Us?
The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop (valid until end of June 2023):- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
- Holidays for less with up to £500 off Travel
Other benefits:
- Up to 60% off Childcare fees
- 30 Days annual leave that grows with your career
- Refer a Friend Scheme
- Paid time off for volunteering
- Colleague Support Fund
- GroceryAid Colleague Mental Health Support
- Ethical mobile and broadband deals
- Full training and accredited development programmes
… and many more!
Midcounties Co-operative
www.yourcoopcareers.co.uk
Warwick, United Kingdom
Phil Ponsonby
$500 million to $1 billion (USD)
5001 to 10000 Employees
Company - Private
Food & Beverage Stores
2005
