Travel Insurance Consultant Cardiff, Wales
Job description
Admiral Travel Insurance are looking for more enthusiastic, ambitious, positive people with an interest in Travel, to join their team. We aim for excellence for our customers and our product, and this is achieved by working together, supporting each other, and communicating openly and honestly in a fun collaborative environment!
A day in the life of a Travel Insurance Consultant is varied but centred around helping our customers when they get in touch via the phone, email or webchat. It’s our job to help them with sales and renewal queries and to assist with making changes to existing policies so they have the cover they need in place before they travel on their holidays! Admiral Travel Insurance Consultants will need to be solution-driven and able to build relationships with our customers to deliver an excellent service whilst discussing their travel plans!
In terms of where you work, you can either work from our office in Cardiff so you get the buzz of seeing your colleagues face to face, or you can combine it with working from home so you’re avoiding some of the daily commute – the best of both worlds!
This is a full-time position with long-term career prospects on offer in a hugely successful company. The pay structure is varied depending on performance and giving fantastic service will have a big impact on your earning potential. You will also be enrolled in our lucrative Staff Share scheme so you will own a piece of the company you work for, receiving additional bonuses as a shareholder.
Right now our department is open 9am-5pm Monday to Friday, and your contracted hours will be 37.5 per week. Our opening hours may change throughout the year. You don’t need any experience, but you will need confidence, a positive attitude, a friendly personality, and basic computer skills. You will receive full and extensive training and support to help you with product knowledge and on-going development.
Job Purpose:
- Provide excellent customer service to our customers and staff.
- Answer inbound calls/chats daily from our customers including New Business, Renewals and Customer Services
- Follow compliance guidelines and procedures.
- Log front line complaints.
- Work to hit department goals
- Play an active role in sharing new ideas which positively impact our customers and our product
What we are looking for:
- Excellent communication skills and service levels
- People who genuinely care about giving a first-class service to our customers
- Be adaptable, flexible and self-motivated and keen to learn and develop
- A desire to be the best and able to offer ideas to improve the department
- Excellent attendance and timekeeping
- A willingness to learn and take feedback on board
About Admiral
We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. In addition to Car and Travel insurance we also provide Household, Landlord, Pet, and Van cover. We’re always looking to grow and offer new products for our customers
We truly care about our customers and we’re very proud of the level of service we provide. By recruiting people like you, who are customer focused and love to help others, we can continue to provide a great service and ensure an excellent experience for our customers.
We’re famous for being different – whether it be our unique culture including our Ministry of Fun, benefits including generous share scheme, cycle scheme, flexible working, and subsidised gym memberships for all staff. Our people are important to us, and whatever job you do, we will support you to succeed as best we can.
