travel consultant Rayleigh, England
Job description
Kirbys, based in Rayleigh, are a small family business with a high emphasis on customer service, with 70 years’ experience of providing holidays, cruises, days out and theatre trips, combining the best destinations with carefully planned itineraries. Our mission is to create lasting memories and unforgettable experiences through travel.
We are proud to go the extra mile, putting our customers at the core of what we do, and our team are dedicated to deliver the very best customer service.
We are looking for a full time Administrator to join our team in Rayleigh, to work 8.45am to 5.15pm, Monday to Friday. Travel experience is not essential, but we do need someone with an administration background, strong IT and database skills, contracts and negotiation experience, with excellent attention to detail. This is a very busy role, in a fast paced environment, so it would suit someone who enjoys working in a reactive and proactive style, and to very tight deadlines.
You will be responsible for contracting hotels and tour packages, submitting itineraries and other required information onto the company’s booking system and website, with the ultimate focus of creating and producing holiday brochures.
This is an amazing opportunity for someone who is looking to develop their career within the Travel industry, mentoring and training will be given, and you will have the opportunity to travel and experience some of our trips.
Main responsibilities:
Contracting hotels, venues and ferry/shuttles
Build strong relationships with key suppliers and partners
Work within a timeline to suit Kirbys' product cycle
Manage the full contract process from outlining requirements and negotiating rates, to completion of signed contracts, for our tours in the UK and Europe
Provide hotels with updates in sales and rooming lists
Assist group organisers in tailor-made tours
Research and action any contracting requirements for new product developments
Ensure all products are accurately loaded on to our systems
Create spreadsheets and keep existing ones up to date with bookings (both hotel/venue and passenger bookings)
Management of the booking process and systems
Conduct written communication to customers regarding changes to their holiday
Brochure production
Support in Business Development activities
Benefits:
- Free day excursions and theatre trips
- Employee discounts
- Pension scheme
- Parking permit
- High Street location
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Employee discount
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Travel Administrator
