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Job description

Please only apply if you have previous travel agency experience in a retail store, Tour Operator or Homeworking for a Travel Agency. We won't consider or respond to any candidates unless you have previous travel agency experience.

This is a role for a Travel Consultant who is passionate about travelling, excels in delivering exceptional customer service and provides an amazing holiday booking experience.
You will manage travel requirements for our customers across the whole range of holiday options available.
You’ll metaphorically go on holiday with our customers, i.e. you’ll be as excited as they are about their forthcoming trip and make sure that you think about every aspect of the experience

We are a local family owned and run, independent and specialist travel agency providing personalised travel and holidays tailor made to our customers. Our ethos is to provide world class service and we work on the basis that the moment the customer walks through our door, the holiday has already started!

1 x part-time role available, 26 hours per week over 4 set days which will include Saturdays, 9:30am - 16:30pm. Salary quoted will be pro rata to the part time hours offered.

Please note you must be willing to work on your own in the shop initially and we may be able to offer flexibility of one weekend a month off.

Uniforms are provided
Overseas educational trips where offered by suppliers
Ability to participate in supplier incentive schemes

• Work with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations;
• Plan and sell travel, accommodations and other travel services;
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to all customers where appropriate in the form of detailed quotations;
• Book package holidays, transportation, make hotel reservations and collect payment/fees for services;
• Organise itinerary materials for clients by printing out information related to plan tickets, hotel booking confirmations or other necessary paperwork and final travel documents;
• Use promotional techniques and prepare promotional materials to sell our full range of holidays;
• Help customers to learn about new destinations, resorts and holiday options by giving details about features, benefits and experiences available to guests;
• Provide advice on visas and passports;
• Attend travel seminars and supplier presentations/fam trips to remain up to date with tourism trends and maintain product knowledge of all destinations;
• Enter data into our software and maintain customer files to agreed standards;
• Meet profit and sales targets;
• Deal with travel problems, complaints or refunds;
• Maintain up to date knowledge of relevant regulations, particularly Package Travel Regulations 2018 (PTR) and GDPR
• Maintain shop's appearance, keeping brochures and stationery stocked

Job Types: Part-time, Permanent
Part-time hours: 26 per week

Salary: £20,000.00-£22,000.00 per year

Benefits:

• Employee discount

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Application question(s):

• Can you work from our shop in St Ives, Cambridgeshire

Experience:

• Travel Agency (shop/tour operator/homeworking: 1 year (required)

Work Location: In person