Travel Consultant and Booking Operator Positions Edinburgh, Scotland
Job description
Job title: Travel Consultant & Booking Operator Temporary Roles till October (permanent may be an option)
WANT TO HELP US CREATE LASTING TRAVEL MEMORIES?
Nordic Visitor is looking for inbound travel consultants and booking operators based in Edinburgh. These are full-time and part-time roles with flexible working options available from March till October 2023 (there may be an option for permanent roles).
Nordic Visitor is a leading travel company selling tailor-made tour packages around select Nordic and Northern European destinations. We are looking for travel professionals to join our dynamic Scottish team in Edinburgh. If you’re keen to work for a company with a culture and ethos centred around employee happiness and well-being, then this exciting opportunity is for you.
About the job, company culture & benefits
Based in the heart of Edinburgh, Nordic Visitor UK is part of the Travel Connect group, which specialises in creating unforgettable travel experiences in Northern Europe. Travel Connect has 250 employees across 6 brands and different countries and it’s growing fast!
What sets Nordic Visitor apart is our vibrant culture, which we’re really proud of and everyone contributes to.
What does that mean for you?
You’ll be part of a culture that inspires employees to pursue and achieve great results. Our workplace atmosphere motivates people to continuously improve themselves and the lives of others around them. We support each other through a shared vision and create a collaborative environment for all to thrive.
Our aim is to empower employees in and outside of work. Your voice matters here and will be amplified by those around you. This way we foster personal and professional growth and encourage respect, trust and empathy in every aspect of our work.
At Nordic Visitor, we prioritise and really care about the well-being of our employees. Come on board and enjoy plenty of benefits that put an emphasis on work-life balance and reward your (and our) successes.
You’ll soon see why our employees say that the biggest perk is working here and being part of this positive, forward-thinking environment.
What are we looking for?
We are looking for high-performing team players who are willing to go the extra mile to make sure our clients have an unforgettable time. You will also represent our values of dedication, quality, trust and personal service.
Travel Consultant
- Converting leads into sales of tailor-made tour packages in Scotland, Ireland and England
- Organising each itinerary with a personal touch
- Arranging everything from accommodations to activities and transportation according to clients’ needs and special interests
- Catering to mid and high-income clients from all over the world
- Providing first-class service and an unforgettable travel experiences
Booking Operator
· Booking all services (hotels, trains, transfers, excursions, guides, etc) for our Scottish, English and Irish tours
· Creating detailed, high-quality travel documents for clients
· Maintaining good communication with clients, suppliers, and co-workers
· Other duties as assigned.
Qualifications & experience
· Excellent spoken and written English
· Flexibility to work both independently and as part of a team
· Passion for providing top-notch customer service
· Positive and service-oriented attitude
· Excellent interpersonal skills
· Be highly organised and have the ability to prioritise tasks
· Strong computer skills
· Knowledge of Scottish or Irish tourism is an advantage
The benefits
- Lunch provided by a catering company in the office
- Snacks provided at the office
- 25 days’ holiday plus 10 bank holidays per year
- Competitive salary in line with previous experience
- Company performance incentives paid quarterly
- Company culture centred on work-life balance and well-being (36-hour work week includes lunch break)
- Flexible working hours
- Yearly allowance for self-development (courses, conferences, etc)
- Hybrid working – 2 days in the office and 3 days at home
- Pension and private health insurance with no excess to pay when making a claim
- Annual parties to celebrate as a company. Last year it was held in Iceland and this year staff voted to host the party in Poland.
How to apply
If you are keen to be considered for this excellent opportunity, please apply with your CV and covering letter no later than Thursday the 9th of March 2023.
Please state in your covering letter whether you are looking for a full-time or part-time role.
All applicants will be considered equally and fairly, regardless of gender, identity or background. Everyone eligible is encouraged to apply.
For more information about the role, please contact:
Lorna Denham, Director of Customer Experience & Regional Director UK & Ireland, at [email protected]
Annie Pepperell, Tour Operation Manager, at [email protected]
Job Types: Full-time, Part-time, Permanent, Fixed term contract
Contract length: 8 months
Part-time hours: 20 - 36 per week
Salary: £21,500.00-£27,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Flexitime
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
- Yearly bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Edinburgh
Application deadline: 09/03/2023
Reference ID: TC/BO 2023
