Travel Booking Officer United Kingdom
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About the job
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Location
About the job
Job summary
There is an opportunity to join our busy friendly team as one of 3 Travel Bookers . The post holder will make travel bookings and provide support and guidance to Force and Civilian personnel on travel related matters.
This post is advertised for 37 hours per week
Job description
- Provide support and guidance for all Force Personnel on all Travel related matters.
- Manage the Travel Cell Multi-User email account.
- Deal with all email, telephone and face to face enquiries relating to travel.
- Process all incoming Applications for Duty Travel ensuring policy compliance and value for money.
- Book seats for Civilian Air travel through the Defence Travel Amex GBT Booking Service.
- Book Rail Tickets through the Defence Travel Amex GBT Booking Service.
- Book UK and Overseas Hotels through the Defence Travel Amex GBT Booking Service.
- Book Eurostar through the Defence Travel GBT Booking Service.
- Book Trooper flights with Defence Passenger Reservation Service (DPRC).
- Book standard Ferry and Eurotunnel bookings with Defence Travel Amex GBT Booking Service
- .Book Ferry and Eurotunnel bookings for large vehicles / hazardous goods direct with Ferry companies and pay using GPC card.
Person specification
IT proficient with experience of Outlook, SharePoint, Excel and Word
Experience in delivering customer service
Excellent attention to detail
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Delivering at Pace
- Communicating and Influencing
- Leadership
We only ask for evidence of these behaviours on your application form:
- Working Together
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 days leave rising to 30 with completed years of service, plus Privilege and Bank Holidays
- A cafe, shop and gym on site
- Opportunity for up to 2 days home working per week after initial training period under current working practices.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.
ALLOWANCES
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Please note:
Expenses incurred for travel to interviews will not be reimbursed.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.”
Posts based in London will attract the relevant London weighting
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
Things you need to know
Selection process details
Please complete the online CV template and use the Personal Statement to tell us why you are applying for the post, explaining how your skills match the essential criteria listed. We would like you to provide just one written behaviour statement - Working Together. A sift will take place within 2 weeks of the closing date and interviews will be held at RAF Honington.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
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Job contact :
Recruitment team :
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