Travel Agent (Reservations) Leeds, England
Job description
*Candidates that do not complete both the written communication and attention to detail tests on Indeed will not be considered.
You will work in both areas of the business - European Rail Operations (3 days per week) and Domestic Campervan rental (2 days a week). It’ll be your responsibility to make all the reservations for our customers including hostels, hotels, campsites and trains and assist in the administration of campervan rentals.
Together with other travel agents, you’ll report your weekly achievements to your line manager. That means you’ll need a friendly and outgoing personality, plenty of initiative, flawless attention to detail, excellent communication skills and a thorough understanding of our products and options.
About the Team
We’re a small and friendly team and most importantly, we love what we do:
– We work together to build and grow the business every day.
– We constantly take the initiative to learn and broaden our skills in a work environment that’s always evolving.
– We encourage each other to try new things – and to try again if it doesn’t work.
– We thrive off the excellent reviews we receive – we are passionate about delivering the best possible experience for our customers.
– When we’ve delivered our best work, we know how to relax. We are a sociable team with an excellent work/life balance.
The role is full time, averaging 5 days per week on a 3 week rota. This includes working at least 2 out of every 3 weekends (Saturday and Sunday). You will work 8 hours per day, starting between 0800 and 1000 and ending between 1600 and 1800 depending on your shift.
Key Bookings responsibilities:
– Book trains using our industry standard rail reservation systems
– Book accommodation in our partner hostels and hotels.
– Minimise loss of profit as a result of errors, oversights or miscommunications. Handle communication with excellent attention to detail and keep detailed notes on your customers’ requests.
– Put together paperwork: create and send accurate booking summaries, travel packs, invoices and receipts.
Key Campervan Rental responsibilities:
– Sell campervan rentals to customers over the phone, email and in person.
– Show prospective customers around campervans.
– Process rental paperwork for insurance purposes.
– Assist in conducting campervan handovers.
– Assist in valeting the campervans.
Other responsibilities:
– Take part in full training to learn our products, sales processes and company values.
– Continue your learning proactively every day while you’re on the job.
– Answer general enquiries via phone and web chat.
– Be part of the duty out-of-hours rota which means, when duty, answering the out-of-hours telephone number for urgent calls from customers facing a problem on one of our trips (additional pay for each 7 day period of duty).
– Handle complaints and tricky situations in a confident, calm and professional manner.
Working for Euroventure:
You’ll get:
– £22,000 to £25,000 per year depending on experience.
– 31 days paid annual leave.
– Access to travel partner discounts for your own travels including at our sister company – GOAT Roadtrip.
– To work in an informal environment.
– The opportunity to work in a challenging and exciting workplace, with a dynamic, fun group of people.
– The chance to travel for work if you excel in your role. This can include being a standby European Tour Leader for our European Group Tours!
– Plenty of opportunities for development.
About you:
As part of the Euroventure Sales Team, it’s essential that you be:
– Detail oriented: you’ll have excellent attention to detail, particularly when dealing with numbers and be used to keeping meticulous notes, ensuring they are properly communicated to others where necessary.
– A graduate, or school leaver – you’re used to using phone and IT skills in a professional context, including working knowledge of Microsoft Excel for day to day tasks.
– A quick learner: You take information on board quickly and remember details easily.
– Adaptable: You can deal with unexpected situations confidently and calmly. You can be counted upon to resolve situations, even when you don’t have all the information to hand.
– A people person: you have customer service experience and love building relationships with your clients. You’re confident and comfortable talking on the phone even in tricky situations and you have a friendly, professional email style.
– A great communicator: you can explain travel plans clearly and concisely both via email and phone. You excel at the consultation process – handling complex itinerary changes in a clear way.
– Excellent under pressure: You can multi-task easily, working both quickly and accurately.
– An independent worker: you can manage your own workload – you try your best to finish your work each day wherever possible, keeping customer response times to a minimum.
– Committed: You’re willing to work anti-social hours (for example bank holidays and weekends) on the understanding that you are directly contributing to the company’s success.
Additional Requirements (any of these are desirable and will give your application an advantage)
– A travel aficionado: you’ve travelled (ideally backpacked) Europe and beyond, and you’re full of experiences, stories and advice to share with your customers.
– Previous sales experience in a customer or business facing environment.
– Language skills – proficiency in any European languages (particularly German).
– Content creation skills – experience in creative writing, photography and editing, film-making and editing. Experience using Adobe Photoshop, Illustrator, Premiere Pro or InDesign.
– Time spent living or working abroad – in depth experience of other cultures gained while spending a significant period of time in a foreign country/countries.
– Experience using CRM – Customer Relationship Management software, e.g. Zoho.
– Experience using travel agency booking systems – e.g. Galileo, Travelport etc.
Job Type: Temporary contract
Contract length: 6 months
Salary: £25,000.00 per year
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 30/04/2023
Expected start date: 24/04/2023
