Travel Advisor Remote
Job description
Are you passionate about travel? Do you enjoy providing great customer service? We are currently recruiting for a Customer Relations team member in our growing contact centre to help support our customers in booking their next holiday. Join our dynamic and fast-growing new UK tour operator as a customer relations team member. We specialize in providing exceptional travel experiences to our customers. With a focus on customer satisfaction, we offer a wide range of travel and holiday packages, including flights, accommodations, tours and travel services. If you have excellent communication skills, a passion for travel, and a desire to provide outstanding customer service, this is the perfect opportunity for you to join our team!
Job Description:
As a customer relations travel advisor, you will be the first point of contact for our customers. Your primary responsibility will be to assist customers in planning and booking their next holiday, provide travel advice, answer inquiries, and resolve any issues or concerns they may have. This is a fast-paced and exciting role that requires exceptional communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities:
- Handle inbound calls from customers, providing them with outstanding service and assistance in their travel planning and bookings.
- Understand customer needs and preferences to offer personalized travel recommendations and options.
- Assist customers with any questions regarding flights, hotel reservations, car rentals, travel insurance, and other travel-related services.
- Utilize various computer systems and databases to process bookings, manage reservations, and access relevant travel information. (Zendesk experience would be an advantage but not essential as training will be provided)
- Resolve customer complaints or issues by proactively finding suitable solutions and ensuring customer satisfaction.
- Stay up-to-date with the latest travel trends, destinations, and airline regulations to provide accurate information to customers.
- Maintain detailed and accurate records of customer interactions, transactions, and feedback.
- Collaborate with other team members and departments to ensure a seamless customer experience.
Requirements:
- Availability/Flexibility to work shifts Monday – Sunday 7am - 9pm (37.5 hours per week). Shifts will include some evenings, weekends, and bank holidays.
- Excellent verbal and written communication skills (additional language skills are a plus).
- Previous experience in a customer service, call centre or sales role is preferred.
- Ideally at least one year travel sales or travel industry experience.
- Passion for travel and knowledge of popular travel destinations, airlines, and travel products.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient computer skills and ability to quickly learn and navigate new software systems.
- Exceptional interpersonal skills with a friendly and professional manner.
- Flexibility to work in shifts, including evenings, weekends, and bank holidays.
Benefits:
Competitive salary - £22,500+ (Dependent on relevant previous experience)
Remote - Work from home with all equipment provided (occasional trips to the office maybe required 1-2 days per month for training, feedback)
Comprehensive training and ongoing support to enhance your skills.
Opportunities for career growth and advancement within the company.
Vibrant and inclusive work environment with a supportive team.
Staff Discount Scheme (to be confirmed)
How to Apply:
If you are ready to embark on an exciting career in the travel industry and have a passion for providing excellent customer service, we would love to hear from you. Please submit your CV and a member of our recruitment team will be in touch.
Job Type: Full-time
Salary: From £22,500.00 per year
Benefits:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Travel industry: 1 year (preferred)
Work Location: Remote
Reference ID: Customer Service Travel Advisor
