Transport Customer Services Specialist Support Cardiff, Wales
Lloyds Banking Group
Full Time
Cardiff, Wales
19971 - 25059 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
Transport Customer Services Specialist Support
Job Description
Part of Lloyds Banking Group, Black Horse is the UK's leading independent provider of non-captive motor finance, providing point-of-sale finance to over 900k end customers supporting them to purchase their vehicle of choice through 4,700 dealerships. We have partnerships and joint ventures with several leading vehicle manufacturers, and we support car fleet operators through our Fleet & Wholesale stocking and fleet finance solutions.
Customer On- Boarding and Customer Services are phenomenal teams within Blackhorse with a meaningful role to play. Our purpose is to fulfil our customer mobility needs, with a vision to deliver customer excellence, responding to changing customer needs and is a great place for colleagues to work. We are currently recruiting for a Customer Support colleague that will support across both teams.
Want to know more?
Working in Transport Customer Services, you will provide crucial support to Team managers and colleagues. It is a busy environment and offers lots of variety in role. We place the customer at the heart of what we do and pride ourselves on the right outcome for both our customers and our dealers and retailers
What we’ll need from you:
- Ability to deliver training across a variety of roles
- Good organisational skills and a keen eye for detail
- A pro-active approach to personal development and learning
- Ability to manage the operation intra-day in line with customer demand
- Effectively coach and support colleagues to enhance performance
- A passion for delivering an outstanding customer experience
- Support colleagues to ensure that they deliver the right customer outcomes
Here’s a snapshot of what we’re looking for in you:
We are looking for someone who is passionate about the vision for our business as well for our customers and providing support to help achieve this.
You will be an effective collaborator and have an understanding of operational challenges.
You will have the ability to adapt plans and provide effective solutions quickly.
You will not let ambiguity get in the way of delivery. You will seek guidance but stay resilient and create solutions.
We will also need you to have:
- Ability to present findings and ideas clearly and be able to explain them
- Have confidence in judgement and own abilities to make decisions when needed
- Ability to learn from mistakes and successes and come up with appropriate actions
- The ability to manage time effectively and prioritise conflicting deadlines
Sound like your kind of place?
In return, the role will provide the opportunity to learn new skills and to work in a fast paced but collaborative working environment. You will be part of an encouraging team who work in a variety of flexible ways to accommodate work-life balance. We have a truly inclusive culture and greatly value the diversity of thought to really make a difference for our customers.
You will enjoy the benefit of a hybrid working style, with a mixture of working from home and our office in Cardiff. We recognise that to attract the best people we need to be flexible – we know that ‘normal’ office hours are not always doable! Whilst we cannot accommodate every flexible working request, we are always open to conversations around working patterns.
So, if you’d like to be part of an inclusive, values-based culture focused on making a difference, we’d love to hear from you. Whatever your aspiration, you can also expect excellent benefits, including a discretionary performance-related bonus, private health cover, share schemes, and a generous pension contribution, along with the option to choose an additional cash lump sum (4% of salary) or pick from a wide range of industry leading benefits.
Together we make it possible - join us and you will be part of an organisation that values your contribution and empowers you to make a difference.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
