Transport Customer Service Advisor Cardiff, Wales
Lloyds Banking Group
Full Time
Cardiff, Wales
21285 - 23650 GBP ANNUAL Today
Job description
End Date
Salary Range
Agile Working Options
Job Description Summary
Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of team that makes a genuine difference to our customers using our values in all our decision making.Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. We'll just need your commitment to 35 hours across Mon-Fri (8.00am-8pm) and occasional weekends on a rota basis (ask us more about this later).
Job Description
About this opportunity
At Lloyds Banking Group our primary purpose is to help Britain recover and then go on to prosper...
Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them.
We’re currently looking for people who care about customers to join our contact centre teams supporting our Lex Autolease and Black Horse brands.
As a Transport Customer Service Advisor, you’ll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of channels. You’ll build effective positive relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible outcome.
Day to day, you’ll be:
- Delivering outstanding customer experiences through various communication channels.
- Multi-tasking between telephony and queue-based work.
- Be a problem solver, someone who can think outside of the box and have an excellent attention to detail.
- Play a role in educating our customers about our products.
- Pro-active in your approach to personal development and learning.
Why Lloyds Banking Group?
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
- Solid communication and listening skills including a friendly telephone manner.
- Honest, hardworking, and genuine. Caring about helping people with their queries.
- The empathy to put yourself in the customers' shoes, asking the questions needed to understand how we can help.
- The commitment to deliver on your promises and go above and beyond for people.
- You will need to be competent in using Microsoft applications.
Ideally, we would like you to have previous customer service experience from a motor / financial services background, but this isn’t essential.
About working for us
Our focus is to ensure we're inclusive every day and build an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares.
- Benefits you can adapt to your lifestyle, such as discounted shopping.
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
