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Transformation Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join the CIIOM Transformation team in the role of Transformation Manager.

In this role you will:

• Coordinate and support business teams to uncover their underlying business requirements
• Analyse the requirements to organize them in to groups ensuring they are complete and unambiguous
• Document the requirements in a simple business requirements document format for stakeholders
• Validate and verify requirements, ensuring they map to the business need being addressed, they are approved appropriately and prioritised
• Support the overall solution design
• Evaluate relative costs, benefits and obstacles of potential solutions before implementing
• Articulate or translates complex information in clear, meaningful and structured way to suit audience
• Act as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
• Support reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Support the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
• Build professional relationships and networks with people in or outside the team as part of day-to-day work
• Whilst the primary role purpose is Transformation Manager, there will also be a requirement to perform some project management duties where portfolio demand require it.

To be successful in this role you should meet the following requirements:

• Proven track record as an outstanding analyst, consultant and/or project manager
• Have a working knowledge of an appropriate Project Management framework and a willingness to adopt HSBC’s preferred approach to change management.
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc.)
• Overall financial services industry knowledge is essential with specific functional expertise being advantageous.
• Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Knowledge and experience in Jira & Confluence, project management tools.
• Effective communication, inter-personal and negotiating skills
• Excellent decision making and problem solving ability
• Sound judgmental skills to identify and resolve problems
• Experience of managing resources using appropriate communication, delegation and planning skills
• Ability to motivate and lead people, employing appropriate management styles
• Proven ability to work across regions whilst maintaining a global perspective
• Proven ability to work with senior stakeholders and sponsors

For further details and application information please click “Apply”

You’ll achieve more when you join HSBC

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process