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Job Title: Learning & Development Specialist

Location: South Kensington, When not in South Kensington or delivering training sessions, WFH is available | Hours: Monday - Friday 40 hours flexi

Salary: circa £50,000 DOE

As a Learning & Development Specialist at Chestertons, your role will involve partnering with business leaders and the wider People & Culture team to drive innovative learning solutions and foster a culture of learning, development, and engagement within the organisation. You will work as part of a high-performing Learning & Development team, focusing initially on the Residential & Operational Sales & Lettings teams and creating an industry-leading induction & onboarding experience for all employees.

Main Responsibilities:

• 
  Designing and delivering a wide range of blended and engaging learning experiences: You will develop digital, virtual, and face-to-face learning programs, including onboarding/induction, technical training, and behavioural capability building

• Instructional design and deployment: You will leverage your expertise in instructional design to create effective learning materials. You should have a working knowledge of Learning Management Systems (LMS) and Learning Experience Platforms (LXP) to deliver and track training

• Facilitation and collaboration: You will lead focus or working groups to generate user-driven content and collaborate with internal and external partners/providers to provide diverse learning experiences, including professional and industry qualifications

• Data analysis and reporting: You will provide data, insights, and reports on learning and development performance and impact, demonstrating the value and effectiveness of the programs implemented

• Performance consulting: You will act as a performance consultant and learning expert during the design process, ensuring that the learning experiences address specific business problems. Additionally, you may represent the L&D team in complex business projects when required

In addition to the above, here are some example day-to-day activities you may undertake:

Learning Technology:

• Organising and ensuring easy access to digital learning resources through the Learning Management System (LMS)
• Creating reports to analyse data and gain insights into agreed-upon learning and development metrics
• Managing and deploying content within the LMS, including categorization, program organisation, hierarchies, and approvals
• Developing a schedule for content renewal, updates, and usage to keep the learning materials relevant and up to date

Induction & Onboarding:

• Organising and ensuring easy access to digital learning resources through the Learning Management System (LMS)
• Creating reports to analyse data and gain insights into agreed-upon learning and development metrics
• Managing and deploying content within the LMS, including categorization, program organisation, hierarchies, and approvals
• Developing a schedule for content renewal, updates, and usage to keep the learning materials relevant and up to date

Essential Learning:

• Developing and delivering content that helps employees acquire the necessary knowledge, tools, and processes to meet Chestertons objectives
• Collaborating with content owners to refresh and update training materials and assessments according to regulatory requirements and governance

Desired Attributes:

• This role requires someone with strong relationship-building skills,
• effective communication abilities, and the confidence to lead and facilitate training sessions
• Previous experience in the estate agency industry and/or a significant understanding of the industry is preferred but not essential
• Face-to-face delivery of training will take place in various locations around London, with a team base in South Kensington

Perks That Make a Difference:

Employee Assistance Programme, Competitive holiday allowance + public holidays, Charity volunteer day, Ride to work scheme, Tech scheme, Cycle to work scheme, Contribution towards eye care tests, Discount portal, Discounted gym membership, Season ticket loan, Medicash plan, Private medical insurance (dependent on position), Access to exclusive events - including advanced booking O2 tickets, Life assurance, Byond card, Pension contribution scheme, Access to ‘my healthy advantage’ app.

Company profile: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital and further offices across the world. Sponsors of Chestertons Polo in the Park – one of London’s most popular social events – Chestertons is a highly-respected authority on London property and is proud of its reputation as an innovative and dynamic business.

Chestertons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.