Training Content Designer Milton Keynes, England
Job description
Fixed Term Contract until 30th October 2024
Salary from £27,590 plus an excellent benefits package
Location: Milton Keynes - Hybrid working
Closing date: 15th September 2023
About VWFS and the role
We are on an exciting journey and are looking for a Training Content Designer to join our evolving Customer Operations team. This is a newly created role that will design and maintain customer-centric training materials for colleagues across the Customer Operations department, providing bespoke interactive experiences for technical, process and soft skills training.
You will be responsible for designing high-quality training materials on regulatory topics and documenting changes to systems, processes and / or procedures to operational colleagues.
The ideal person will be passionate and enjoy designing training resources for 300+ contact centre colleagues and outsourced partners and have a creative flare to produce engaging training materials.
This is what you will be doing:
- Design and maintain a range of engaging training materials to meet the strategic direction and regulatory objectives
- Create and design engaging training content that meets the standards of the Training Framework and Training & Competency Policy for frontline colleagues across all customer operations departments.
- Design, review and regularly assess the effectiveness of training materials based on changes in FCA guidance
- Maintain the customer operations catalogue of Training and knowledge retention materials across all platforms
- Work alongside a team of specialist Training Consultants and key stakeholders to understand core Training objectives
- Facilitate regular reviews with operational colleagues and the Quality Assurance teams to ensure all materials are current and in line with policies and procedures
- Measure and review Training outputs to assess the effectiveness
- Become the SME for all operational training processes by spending time within the various department
- Support the effective delivery of the Training & Competency plan by creating engaging materials
- Manage various key stakeholders by ensuring materials meet their requirements and support effective delivery.
- Organise and maintain logistics and materials of training schedules, session plans and meeting room bookings to ensure delegate-centric seamless training delivery.
These are the skills and experience you can bring to the role:
- Proven Training and design experience ideally within a commercial or financial services environment
- Senior stakeholder management experience
- Proven experience of delivering and designing engaging training materials
- Strong communication and presentation skills
- Ability to communicate professional and effectively
- Highly self-motivated and enthusiastic
- Customer focused attitude essential
- Proactive and flexible: able to react appropriately and effectively to changing circumstances and demands
- Experience within the Financial Services and/or relevant Automotive sector(s), or alternatively, experience of operating in B2C environments (desirable)
What’s in it for you?
An excellent remuneration, Company Car, discretionary bonus, pension, healthcare, 2 loan cars and 27 days holiday in addition to statutory bank holidays plus much more!
We are passionate about employee development and offer ongoing support and training to help people achieve their career aspirations. Whether that is to become the next leader within our business or to develop your current tool kit of skills, we support many cross-functional opportunities. We want you to achieve at your best and enjoy a successful career with us!
About Volkswagen Financial Services
Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
