NWCare have an opening for a Training Facilitator/Quality Monitoring Officer for their Enniskillen branch. The successful applicant will also provide training for the Omagh branch.

This is a dual role of Quality Monitoring and Training Officer. The post holder will demonstrate staff engagement and person-centred care through role modelling this approach in the delivery of training and monitoring standards.

MONITORING - To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company aims and objectives. He/she is also responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company health and safety policy, staff monitoring and spot checks on behalf of the company.

TRAINING - To ensure the timely delivery of relevant approved/accredited training to all NWCare domiciliary care staff and office staff in order to meet organisational and legislative requirements.

DUTIES AND RESPONSIBILITIES OF MONITORING:

• To carry out service quality monitoring on behalf of NWCare, including on-site visits and Service User telephone monitoring
• To attend Service User reviews and contract monitoring reviews
• To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager, for investigation
• To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report
• To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards
• To carry out health and safety risk assessments in line with legislation and company health and safety policy
• To promote the aims and objectives of NWCare as defined in the company statement of purpose
• To adhere to all company policies and procedures
• To maintain the confidentiality of information as per company confidentiality policy and GDPR legislation
• To attend care management reviews when required
• To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems processes
• To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times
• To participate in performance reviews and development planning

DUTIES AND RESPONSIBILITIES OF TRAINING

• Responsible for the delivery of training as required in line with the induction standards for all new community care staff and office staff
• Delivery of continual professional development and educational training and specific on-going training in line with identified development areas and specified contractual requirements
• Remain informed and up-to-date about changes in legislation, guidance and recommendations from government and other key agencies, not limited to the Department of Health
• Assist with on-going course design and the updating and evaluation of courses when required
• Ensue all external and internal quality procedures, contractual and legislative standards are met
• Ensure all training delivered is always effective and delivered to a high standard
• To deliver, as required, bespoke and specialised training in accordance with your own skills and competencies to meet current legislative requirements and workforce development
• To act as a point of reference for all staff where training support is required and to also ensure effective dissemination of information to staff as appropriate
• To carry out supervision visits of staff during their probationary period and participate in final probationary review meetings
• To liaise with Human Resources and Line Managers in the event of both good staff and under-performing staff.

QCF Level 3 Health and Social Care or above

Previous experience in monitoring and compliant of quality systems and processes

NISCC Registered (Northern Ireland Social Care Council) and or NMC Registered (Nursing Midwifery Council)

Provide evidence of past personal and professional development

Provide evidence of knowledge of quality assurance systems and RQIA minimum standards

Competent in Microsoft office applications

High standard of accuracy

QCF Level 4/5 Health and Social Care or equivalent