Online Communications Agent (fully remote) Leeds, England
Job description
About Us:
Recognising that selling vintage items isn’t easy for most people, we’ve set out to change that for everyone. Vintage Cash Cow is on a mission to become the leading brand for selling all things vintage, valuable, and occasionally peculiar.
Our aim is to own this space both in the UK and overseas. We aim to achieve this by delivering unrivaled convenience with our fair and personal services.
Our investors include the Founder of WeTransfer, Founder of TreatWell and Hiber, Dutch Founders Fund and Airbridge Equity Partners. With their support and our unwavering commitment to changing the game for good, this role is an exciting opportunity to join a brand primed for lift off!
Our values ‘Caring’, ‘Responsible’, ‘Innovative’ underpin our entire operation and demonstrate the culture here at Vintage. If they resonate with you, you’re in the right place!
About the role
This role is predominantly an online customer service role. In the online comms team we respond to all customer enquiries through email, text, Facebook, Instagram and Twitter. We are responsible for responding to reviews and doing some daily administration tasks related to the customer. We also support the company with any online support they may need. These are ad hoc tasks that may range from graphic design to taking meeting minutes. They are assigned to members of the team based on experience and interest. In our team we currently have 8 of us in total. With Natasha as our manager, Jodi and Nicola as Team leaders and then we have 5 lovely online comms agents! We have weekly meetings and socials and are at the start of our journey into growing our team.
*
Roles & Responsibilities:*
- To monitor and respond to current and prospective customers in a way that upholds the company brand and builds trust between the customer and the company.
- Contributing to team development and training by sharing knowledge with colleagues.
- Having a friendly and positive customer service attitude to improve customer experience.
- To attend and contribute in weekly meetings and monthly 1-1’s.
- To perform various administrative duties which support the customer service team.
- To occasionally support with additional creative and administrative tasks for the wider company.
Key Skills & Experience:
- Experience in a customer-facing role.
- Some experience working remotely.
- The ability to perform some creative tasks on websites such as Canva and Photoshop is beneficial.
- Some experience as a virtual assistant is beneficial but not essential.
You are:
- Friendly and willing to contribute to a positive team environment.
- Hardworking and dedicated.
- Self-motivated with the ability to work semi-independently.
- Able to take your own initiative and use critical thinking to come up with solutions.
- Open to change and growth.
- Able to openly discuss any constructive comments and show a willingness to develop your skills.
- Empathetic and able to imagine yourself in the customer’s situation.
- Have excellent written communication skills.
*
What we offer:*
- Starting Salary of 22,400 to be reviewed annually
- Work fully remotely with flexibility in hours.
- 37.5 hours per week - with some flexibility if less hours are needed (we can support applications of 30 hours)
- Be part of a rapidly growing company with opportunities to progress
- 24 days holiday a year plus 8 bank holidays
- 2 Community Days a year so you can give back to a cause of your choice
- 1 Life Event Day a year - use it how you want!
- Access to Oliva Mental Health Platform
- Monthly Contribution towards your gym membership
- Monthly Lunch and Learn Sessions
*
What the Interview Process for this role entails!*
- First Stage - Screening call with internal recruiter
- Second Stage - Video interview
*
We will not pay any agency fees associated with unsolicited third-party applications*.
Job Type: Full-time
Salary: £22,400.00 per year
