Trainee Train Manager Birmingham, England
DB Arriva
Full Time
Birmingham, England
10.56 - 12.04 GBP Today
Job description
Trainee Train Manager
Birmingham Moor Street
Chiltern Railways operate between the West Midlands and London, providing journey options to Aylesbury, Oxford, Birmingham, Stratford-Upon-Avon and other destinations.
We are looking for an enthusiastic and dedicated Trainee Train Manager at Birmingham Moor Street.
You will be responsible for helping to achieve the high standard of quality of performance on Chiltern Trains ensuring the safety of yourself and others at all times.
Salary: £26,138 rising to £36,057 upon successful completion of training.
Please note we occasionally close vacancies early in the event we receive a high volume of applications. Therefore we recommend that you apply early.
Manage customer security, respond to customer enquiries and in times of disruption, ensure that customers’ needs are placed first
Provide clear and concise on train announcements to ensure accurate information is given to customers
Check the cleanliness and general environment of each train and rectify or report faults by means of the Vehicle Defect Book
Welcome customers boarding trains, particularly at originating stations
Provide passenger count information on trains
Deal with anti-social behavior on trains
Carry out all necessary Rules and Regulations
Act as an “Authorised Person” to take part in revenue protection on trains and stations, issuing Penalty Fares and excess fares where appropriate
Act in accordance with the Code of Practice for the treatment of suspects, within the scope of the Police and Criminal Evidence Act 1984 to:
- Conduct Interviews with Suspects
- Make notes, prepare and submit reports
- Attend court as required
- Experiences with anti-social passengers and fraudulent travel
- Other relevant information
- Assist as directed where reasonable and safe
Ability to work and remain calm under pressure, particularly during conflict and crisis management situations
Be able to work on own initiative
Flexible approach to working shifts and weekends with the ability to work alone during early or late shifts
Excellent customer service skill, be able to remain helpful and courteous at all times, especially when dealing with customers
Enjoys working with the public
Good numeracy and literacy skills
Excellent communication and interpersonal skills
Experience of working in the rail industry is desirable
Experience of working with customers in a face-to-face environment
Previous cash handling experience is desirable
A good standard of local railway and geographical knowledge would be useful
At Chiltern , we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
We offer a competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
Our benefits include:
- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..
DB Arriva
www.arriva.co.uk
Sunderland, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
