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Trainee Service Support Norwich, England

Thurlow Nunn

Full Time Norwich, England 25000 - 31876 GBP ANNUAL Today

Job description

Norwich

Service

Full time

Permanent

An exciting opportunity has arisen at our Norwich branch for a Trainee Service Support person.

Reporting the Aftersales Manager you will be fully trained in all functions of the Service department including administration, bookings and front desk support.

Key accountabilities include:

Creation of service department job cards and invoices

Compilation of departmental documentation to support company policies and procedures

Data inputting, typing, filing, photocopying

Compliance with manufacturer warranty procedure

Answering telephone calls to service dept and directing as appropriate

Contacting customers to arrange collection/delivery of vehicles

Contacting customers to update on progress of work and gain authorisation

Ensuring compliance with Hand Safety requirements.

As a family owned business we have strong values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.

Why Work For Us?

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary

Competitive

Hours

Monday to Friday, 8.00am to 5.00pm

Benefits

• 31 days annual leave (including bank holidays) • Pension scheme • Life assurance • Free RAC breakdown cover • Cycle to work purchase scheme • Preferential parts, service and labour rates • Discounts on new and used vehicles • Aftersales discounts • Access to health and wellbeing support services • Free refreshments • Employee discount platform • Recruitment Referral Incentive Scheme • Employee Assistance Programme (EAP)

Closing date

05-06-2023

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