Customer Service Advisor Eastleigh, England
Job description
Title: Customer Service Advisor
Department: Contact Centre
Location: Remote / Chandlers Ford
Salary: £23,352
At Utilita we aim to provide our customers with a first-class service. Using our system and working closely with internal departments you will investigate and resolve any queries.
We are looking for full time people to join us on site Mondays then remotely for remainder of the week. The hours are Monday to Friday, 9 hours a day working between 08:00 and 18:30.
Start date: 05/06/2023
To ensure you received all the necessary training and support, you will need to be available to attend the full four weeks on site training.
What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards and recently voted a Great Place to Work in 2021 & 2022.
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
As a Customer Service Advisor, you will communicate with our customers through the telephone, where you will investigate their queries, helping to find the best solution.
Day to day, you will;
· manage customer accounts, updating and maintaining customer information by entering relevant / required information into the systems;
· liaise with other departments to resolve customer queries;
· investigate, record and resolve customer inquiries or complaints about the product or services provided,
· action inquiries raised from other departments and customer service advisors.
Who we are looking for?
You will have;
· excellent communication skills both written and verbal;
· a passion for delivering exceptional customer service;
· an inquisitive mindset, with excellent questioning skills, to help you understand the issue;
· excellent time management skills, able to work well under pressure and prioritise your own workload.
Additional benefits available on day 1!
· 25 days annual leave plus bank holidays.
· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
· Discounted employee energy tariffs.
· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
· We offer all our staff a paid volunteering day every year plus the chance to be involved in various fund-raising opportunities.
· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
· Death in service, twice your annual salary.
· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021
Job Type: Full-time
Salary: £23,352.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Eastleigh: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 05/06/2023
