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Sytner Swansea is looking for a Trainee Sales and Service - Brand Expert.

Your role

This is a unique programme to Sytner, delivered by the BMW Group Training Academy. As a Sytner BMW Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand.

During the first 12 months of this comprehensive training programme, you will be the dedicated BMW Brand Expert, widely known as a BMW Genius. You will have the opportunity to learn and experience everything there is to know about the BMW product range and technology without the requirement to sell. Your role will be customer-focused, creating inspiration and excitement, offering exceptional customer service and personalised care. You will become a certified BMW Product Genius, as well as obtain an IMI Diploma Level 2 in Customer Service with an exceedingly bright future!

You will use your product knowledge and customer experience to promote the benefits and unique selling points of BMW, accessories and vehicle ownership.

This is a full-time role with weekends working on a rota to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have previous experience working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team. It provides a crucial stepping stone for progression into our Sales or Service operation and gives you the option to develop in the specialism which excites you the most!

Rewards

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Bespoke Flexible Working Solutions
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• Free onsite parking
• One day a year paid voluntary / community work
• Business social events