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Trainee Financial Inclusion Officer (Ref: TFO)

Starting Salary £26,608.92 pa rising on full IMA qualification

This is an exciting opportunity for an enthusiastic individual to join the Financial Inclusion team, helping our local community with financial advice. You will be working with residents of Broxbourne Borough facing financial hardship, advising them on welfare benefits, income maximisation and access to other local services.

Your duties will include working closely with outside partners such as local housing associations, advice agencies, Broxbourne Foodbank and other charities. You will also be working with the Department for Work and Pensions (DWP) at the local Job Centre Plus office and work from different locations. The role is varied working with diverse client groups to deliver benefit advice, completing part assessments for Discretionary Housing Payment and also dealing with those at risk of homelessness. You will be an advocate for clients, where appropriate, managing a client caseload.

If you’re interested in this role you must be computer literate and have a minimum of five GCSE or equivalent passes at least grade C, which should include English and Maths. Experience of money advice and welfare benefits advice is preferred for the role but full training will be provided with an opportunity to study for a fully funded formal qualification of Accreditation in Money Advice under the Institute of Money Advisors (IMA). Some experience in a front facing role dealing with vulnerable or disadvantaged people is desirable. More importantly will be your ability to demonstrate your commitment to helping clients and making a difference to their lives.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential. A full driving licence would also be advantageous.

This role requires a disclosure and barring service check as it is working with children or vulnerable clients.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Borough Council is an Equal Opportunities employer.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by 21 May 2023 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: [email protected]

Website: www.broxbourne.gov.uk

How to apply

Please apply online via the link provided.

Please note, we do not accept CV’s submitted without a fully completed online application form.